Summary
Overview
Work History
Education
Skills
Timeline
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Carletta Bradley

Atlanta,GA

Summary

Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.

Overview

11
11
years of professional experience

Work History

Bank Teller

Regions Bank
03.2022 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.

Customer Service Representative

Revitalized Beauty
05.2012 - 09.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

International Flight Attendant

Endeavor Airlines
01.2021 - 05.2022
  • Ensured safety and comfort of customers onboard aircraft.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Used excellent customer service skills in addressing passengers' needs.

Education

GED -

Salem High School
Conyers, GA
05.2010

Skills

  • Deposit and Withdrawal Management
  • Call and Email Handling
  • Special Requests
  • Virtualization Technologies
  • Coaching and Training
  • Company Policy Adherence
  • Speech Clarity
  • Ticket Checks
  • Evacuation Procedures
  • Crew Resource Management
  • Interpersonal Communications
  • Active Listening
  • Safety Regulation Compliance
  • Critical Thinking
  • Food and Beverage Service
  • Operation Monitoring
  • Adult AED and CPR

Timeline

Bank Teller

Regions Bank
03.2022 - Current

International Flight Attendant

Endeavor Airlines
01.2021 - 05.2022

Customer Service Representative

Revitalized Beauty
05.2012 - 09.2022

GED -

Salem High School

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Carletta Bradley