Carletta Cheeseboro
Hendersonville,TN
Summary
Reliable Property Manager offering 3+ years of experience working in busy office environments. Proficient in YARDI, AMSI, ENTRATA, ONE SITE
Driven leader with several years of experience in business planning and oversight. Expert at coordinating marketing activities, creating policies and implementing ways to create resident retention. Outgoing and enthusiastic leader able to manage and motivate various types of employees.
Organized Community Manager with dynamic customer service, organizational skills, and marketing talents. Seeks new position to help organization grow and become more successful. Coordinates inspections, oversees conflict resolution, and delivers excellent customer service, and cost control.
Currently studying for CAM exam.
Overview
14
14
years of professional experience
Work History
Property Manager Watermark Apartments
Brookside Properties
09.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Supervised remodeling projects at client homes, keeping projects on track. Was responsible for renovation project for 188 unit property.
Property Manager
MMI Property Group
Baton Rouge, LA
04.2022 - 09.2022
- Worked with maintenance staff to complete timely repairs and enhancements.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Received and processed resident payments, and updated system accounts with latest information.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Collected monthly assessments, rental fees, deposits and payments.
Community Manager
Breckenridge, Orange Park, Wildflower, and LF Apt
04.2021 - 09.2021
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
- Automated office operations, managing client correspondence, record tracking, budgeting, and data communications.
- Supervised 6 employees by overseeing employee relations, ongoing training and coaching on best practices and protocol and performance reviews.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Managed 4 properties consecutively
Assistant Property Manager
The Grande Student Housing
11.2020 - 05.2021
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Showed units to potential tenants and answered questions about life in community.
- Conducted tours of vacancies with prospective tenants.
- Created and updated marketing materials for properties.
- Created and implemented policies and procedures for effective property management.
- Coordinated maintenance and repair requests with Vendors and contacted contractors for bid proposals.
- Oversaw daily operations, maintenance and administration of various properties.
Community Manager/Student Housing Assistant
Campus Quarters Mobile
06.2018 - 11.2020
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Encouraged, trained and disciplined employees to maximize performance.
- Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
- Produced and updated organizational records and reports, including organizing budgets and documentation.
- Identified and hired talented individuals bringing valuable skills and great experience to team.
Assistant Property Manager/Leasing Specialist
Cimarron Ridge
04.2018 - 05.2019
- Checked rental eligibility by following Alexander Property Group's verification process.
- Showed units to potential tenants and answered questions about life in the community.
- Planned and coordinated general maintenance and major repairs to keep facilities operational and attractive to tenants.
- Created and updated marketing materials for properties.
- Kept meticulous records of all correspondence with residents and tenants.
- Created and implemented policies and procedures for effective property management.
- Handled all security deposit refunds, as well as posted and processed all rent payments through AMSI.
- Handled and processed all late fee and collection activities a well as was responsible for all resident retention.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
Leasing Consultant/Assistant Manager
M2Regroup/Hillcrest Estates
05.2016 - 04.2018
- Ran background checks on potential tenants to evaluate criminal records and credit statuses.
- Received, checked and processed applications for new leases.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Created and managed effective marketing strategies.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Collected and posted all application fees and late fee to resident ledger.
- Was awarded leasing agent of the year 2017 for M2Property Group.
Lead Certified Pharmacy Technician
Mobile Infirmary Group
01.2014 - 06.2016
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Merchandised related products to drive pharmacy department sales.
- Compiled customer demographic, allergy and medical history background.
- Lead bedside technician
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Established and updated patient profiles, including lists of medications and insurance details.
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
Certified Pharmacy Technician
WFG State Veterans Home
02.2010 - 04.2014
- Interpreted and evaluated the validity and safety of medication orders and prescriptions.
- Sole Pharmacy Technician for 158 residents
- Communicated directly with doctors' offices via telephone, fax and email.
- Mixed various pharmaceutical preparations according to written prescriptions.
- Verified and filled over 300 prescriptions per day in busy retail pharmacy setting.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
- Managed medication stocks, including conducting counts, labeling products and maintaining controls.
Education
Associate of Arts - General/Pharmacy
National College,
Memphis2011
Skills
- Policy enforcement
- Renovations Coordinator
- Proficient in all Grace Hill training and Policies
- Knowledge of Leasing and Market Conditions
- Business processes and procedures
- Training and mentoring
- Efficient in Yardi, OneSite, AMSI, and Entrata
Timeline
Property Manager Watermark Apartments
Brookside Properties
09.2022 - Current
Property Manager
MMI Property Group
04.2022 - 09.2022
Community Manager
Breckenridge, Orange Park, Wildflower, and LF Apt
04.2021 - 09.2021
Assistant Property Manager
The Grande Student Housing
11.2020 - 05.2021
Community Manager/Student Housing Assistant
Campus Quarters Mobile
06.2018 - 11.2020
Assistant Property Manager/Leasing Specialist
Cimarron Ridge
04.2018 - 05.2019
Leasing Consultant/Assistant Manager
M2Regroup/Hillcrest Estates
05.2016 - 04.2018
Lead Certified Pharmacy Technician
Mobile Infirmary Group
01.2014 - 06.2016
Certified Pharmacy Technician
WFG State Veterans Home
02.2010 - 04.2014
Associate of Arts - General/Pharmacy
National College,
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