- Enjoying the art of baking and pastry-making, experimenting with recipes
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- Dancing
- Knitting and Crocheting
- I participate in low-impact exercises to strengthen core muscles
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Music
- Crafting and DIY Projects
- Swimming
- Genealogy
Carletta Frazier
Justin,TX
Summary
Results-driven customer care representative recognized for strong communication and problem-resolution skills. Experienced in cultivating client relationships and providing tailored support to meet customer needs. Ready to leverage expertise to enhance customer experiences and drive loyalty.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Niche Pharmaceutical
Grapevine, TX
10.2003 - 07.2016
- Resolved customer inquiries regarding pharmaceutical products and services efficiently.
- Provided detailed product information, enhancing customer understanding and satisfaction.
- Managed order processing, ensuring accuracy in fulfillment and timely delivery.
- Helped large volumes of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Developed knowledge base resources for common issues, enhancing team efficiency in resolving customer concerns.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Maintained customer records by updating account information.
- Cultivated strong relationships with clients through proactive outreach efforts, ultimately driving repeat business opportunities.
- Demonstrated empathy and active listening skills, building rapport with customers to foster long-term loyalty.
- Maintained high-quality service standards with thorough knowledge of company products, policies, and procedures.
- Assisted call-in customers with questions and orders.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Purchasing Agent
Applied Materials
Dallas, TX
01.1998 - 08.2003
- Analyzed market trends and supplier performance to inform strategic purchasing decisions.
- Negotiated contracts with suppliers to optimize procurement costs and improve supplier relationships.
- Implemented inventory management systems, enhancing efficiency in stock control and order fulfillment.
- Collaborated with cross-functional teams to ensure alignment on supply chain objectives and project timelines.
- Led initiatives to streamline procurement workflows, resulting in reduced lead times and improved service levels.
- Managed supplier audits to assess compliance with contractual obligations, fostering accountability within the supply chain.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
Warehouse Manager
Applied Materials
Dallas, TX
06.1992 - 11.1998
- Implemented inventory management systems to improve stock accuracy and reduce discrepancies.
- Oversaw daily warehouse operations, ensuring timely and accurate order fulfillment.
- Developed workflows that enhanced productivity while maintaining compliance with safety regulations.
- Trained and mentored team members on safety protocols and operational best practices.
- Coordinated logistics for inbound and outbound shipments, optimizing transportation costs.
- Managed vendor relationships to ensure timely delivery of supplies and materials.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Education
High School Diploma -
Pampa High School
Pampa, TXSkills
- Customer service
- Phone support
- Data management
- Problem resolution
- Payment processing
- Order processing
- Product knowledge
- Email correspondence
- Customer communication
- Technical troubleshooting
- Microsoft office
- Understanding customer needs
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Notary thru 2029
Interests
Timeline
Customer Care Representative
Niche Pharmaceutical
10.2003 - 07.2016
Purchasing Agent
Applied Materials
01.1998 - 08.2003
Warehouse Manager
Applied Materials
06.1992 - 11.1998
High School Diploma -
Pampa High School