Hi, I’m
Carletta Hickman
Project Manager
Glen Burnie,MD
Summary
Well-qualified Project Coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
24
years of professional experience
Work History
COLUMBIA HOUSING CENTER
Landlord Liaison/Advocate
08.2021 - Current
Job overview
- Strong understanding of housing laws and regulations
- Provide support and advocacy for tenants facing issues with landlords, evictions, or substandard living conditions
- Research and analyze housing data to identify trends and gaps in the housing market, providing valuable insights for policy and program development
- Assist individuals and families in navigating the complex process of accessing affordable housing programs and resources
- Collaborate with local organizations, housing authorities, and service providers to create comprehensive solutions for housing.
HealthRise, FL
Revenue Support Specialist
10.2022 - 01.2023
Job overview
- Develop open communications with peers, management, and other departmental areas to share valuable information for the company
- Provides customer support during and following go-live via telephone, zoom, or in person.
- Participated in managing training projects for assigned application(s) including, delivery, evaluation, continuous improvement, optimization training, and/or other performance improvement and staff development with direction and supervision from the Training Leadership team.
VERDE GROUP
Contractor - EMR Technical Project Leader/Logistics Coordinator
09.2020 - Current
Job overview
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts
- Regularly reported to managers on project budget, progress, and technical issues
- Planned and supervised shipments from production to end-users, scheduling daily and weekly routes
- Managed a minimum of 15 projects each year while adhering to budget, schedule, and scope requirements.
THE HCI GROUP
EMR Activate Project Manager/Senior IT Recruiter
09.2016 - 08.2020
Job overview
- Managed support for providers with workflow from Ancillary EHR Systems to Epic personalization needs
- Utilized conflict resolution skills to address issues between employees, clients, and vendors
- Developed and executed agreements, provided project-specific information, and coordinated client requests
- Prepared Excel spreadsheets, reports, and schedules for over 20 Go-Live events
- Led and managed a team of 45 consultants implementing GE Fusion Centricity at Rikers Island Clinical Healthcare, Elmhurst, NY
PULSE ALLIANCE, LLC
Healthcare IT Recruiter
11.2017 - 09.2018
Job overview
- Developed strong relationships and partnered with hiring managers to optimize the recruiting process
- Utilized social media sites for candidate sourcing
- Onboarded new hires and facilitated training
- Collaborated with team leaders to forecast hiring needs and department goals
- Oversaw full cycle recruiting for various vacancies each quarter.
PROFESSIONAL CONSTRUCTION SERVICES, INC
Small Business Co-Owner
10.2011 - 11.2017
Job overview
- Maintained financial records and secured a lucrative crude oil hauling contract with EOG Resources for 3 years
- Negotiated multiple logistical contracts with major trucking companies (e.g., Ryder, Landstar, CRST)
- Prepared job schedules for subcontractors and vendors
- Organized insurance and business license requirements for subcontractors
- Hired and trained staff on DOT regulations
- Negotiated prices and service agreements.
MICHAEL BROWN CONSTRUCTION, LLC
General Contractor Assistant
01.2016 - 12.2016
Job overview
- Conducted site visits for safety checks
- Provided back-office support to the General Contractor
- Conducted and recorded New Hire Safety Training Courses and Onboarding Presentations
- Managed financial records for supplies and vendor payments
- Prepared job schedules for subcontractors and vendors.
BANK OF AMERICA
Customer Marketing Associate
09.2009 - 07.2011
Job overview
- Implemented a consultative selling approach on all inbound calls
- Exceeded team sales goals by 80%
- Set up new accounts, established customer credit, and facilitated payment methods
- Addressed and resolved customer product complaints empathetically and professionally.
AT&T/BELLSOUTH
Relieving Acting Manager/Sr. Customer Support Specialist/Trainer
09.1999 - 08.2008
Job overview
- Acted as a Subject Matter Expert (SME) for support departments
- Managed team productivity and workflow to meet or exceed quality service goals
- Identified individual developmental needs and provided appropriate training
- Provided primary customer support to internal and external customers
- Planned and delivered development training to a team of 15 service representatives per week.
Education
Liberty Online UniversityLynchburg, VA
Seeking Bachelors from Psychology
Vol State Community CollegeGallatin, TN
Associate of Science from Business Management
Concord CollegeJacksonville, FL
Certificate from Medical Assistance
Skills
- EMR Systems-Epic and Cerner
- Revenue Cycle and PB
- Excel Spreadsheets
- Microsoft Office Suite
- Full-Cycle Recruiting/Applicant Tracking Systems (Bullhorn, Workday, ASANA)
- Problem-Solving
- Excellent Written and Verbal Communication
- Staff Management
- Contract Negotiation
- Administrative Support
- Customer Service-Focused
- Strategic Planning
- Project Coordination
- Time Management
- Vendor Management
- Attention to Detail
- Business Acumen
- Flexible and Adaptable
- Spreadsheet Tracking
- Conflict Resolution
- Relationship Building
- Critical Thinking
- Schedule Management
- Community Outreach
- Powerpoint Presentations
- Vendor Sourcing
References
Upon Request
Timeline
Revenue Support Specialist
HealthRise
10.2022 - 01.2023
Landlord Liaison/Advocate
COLUMBIA HOUSING CENTER
08.2021 - Current
Contractor - EMR Technical Project Leader/Logistics Coordinator
VERDE GROUP
09.2020 - Current
Healthcare IT Recruiter
PULSE ALLIANCE, LLC
11.2017 - 09.2018
EMR Activate Project Manager/Senior IT Recruiter
THE HCI GROUP
09.2016 - 08.2020
General Contractor Assistant
MICHAEL BROWN CONSTRUCTION, LLC
01.2016 - 12.2016
Small Business Co-Owner
PROFESSIONAL CONSTRUCTION SERVICES, INC
10.2011 - 11.2017
Customer Marketing Associate
BANK OF AMERICA
09.2009 - 07.2011
Relieving Acting Manager/Sr. Customer Support Specialist/Trainer
AT&T/BELLSOUTH
09.1999 - 08.2008
Liberty Online University
Seeking Bachelors from Psychology
Vol State Community College
Associate of Science from Business Management
Concord College
Certificate from Medical Assistance
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