Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carletta Hicks

Houston

Summary

Highly motivated Surgical Technologist Student graduating in June 2025, with honors. Passionate about sterile technique, instrumentation, and surgical efficiency, with hands-on experience in orthopedic, general, and cardiovascular surgeries through clinical rotations. With a proven track record at HCA (West), recognized for superior support in surgeries and patient preparation. My adeptness and exceptional customer service solidifies my capability to excel in fast paced O.R. environments. Eager to take next career step with growing organization offering opportunities for professional development and advancement.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Surgical Technologist Student

HCA West
01.2025 - Current
  • Provided direct support in orthopedic, general, and cardiovascular surgeries, with accurate instrument preparation and timely handoff. Ensuring seamless procedural flow.
  • Organized the turnover of the O.R. suites between cases, disposed of trash and linens, cleaned the equipment and environmental surfaces.
  • Gathered and set up equipment, tools, and supplies according to surgeons preference cards or prior instructions.
  • Received recognition for excellent performance in assisting with various surgeries.
  • Displayed professionalism at all times while working closely with surgeons, anesthesiologists, and other medical professionals during the externship experience.
  • Assisted in laparoscopic and robitc assisted cholecystectomy, appendectomy, hernia repairs, and other general surgeries by managing laparoscopic cameras and trocars.
  • Maintain daily workflow, coordinating with operating room staff to prepare for scheduled and emergency/added cases.
  • Proactively sought feedback from supervising Surgical Technologists for continuous improvement in performance and skill development.
  • Assisted in patient preparation for surgery, positioning patients accurately and ensuring comfort throughout procedures.
  • Enhance team preparedness, conducting equipment checks before surgeries to ensure functionality and availability.
  • Participate in debriefing sessions after surgeries to discuss areas of success or potential improvements for future procedures.
  • Demonstrate flexibility in adapting to various surgical specialties, gaining exposure to a range of procedures during the externship program.

Triage Medical Assistant

American Health Connection
05.2022 - Current
  • Conduct initial patient assessments via telehealth platforms, determining the urgency and nature of medical issues.
  • Utilized EHR systems (Epic, Cerner) to document patient interactions and update medical records accurately (client Hx, medication, symptoms, and allergies).
  • Conduct insurance verification and pre-authorizations (ICD9/10 and CPT coding), improving efficiency in the billing process.
  • Calling in Prescriptions to pharmacies and updating in patient's chart.
  • Assisting providers during telehealth consultations.
  • Educated patients on preventive care, medication management, and follow-up procedures.
  • Assisted in developing and implementing telehealth triage protocols, improving patient response times by 30%.
  • Review charts prior to patient's scheduled appointments to assure that all requested lab work and diagnostic procedures have been completed and that reports have been returned and are accessible to the provider.
  • Delivered remote patient education, ensuring proper understanding of medications, treatments, and care plans.

Unit Secretary, Pain Management

Gwinnett/Northside Medical Center-Lawrenceville
10.2017 - 02.2022
  • Greeting patients as they arrive at the office, making them feel welcome and comfortable.
  • Assisted patients with completing necessary forms or paperwork, including medical history updates.
  • Manage appointment reminders (via phone, text, or email) to reduce no-shows.
  • Pull/printed daily reports per unit standard, which included daily shift report, charge nurse reports, handoff reports.
  • Document, where applicable, care administered, diagnostic measurements, treatments, and procedures.
  • Ensured the timely processing of referrals and authorizations for pain treatment plans.
  • Responded to the nurse call system, contacting nursing personnel as appropriate, and following through with meeting patient needs.
  • Answers incoming telephones, troubleshoots and directs calls and requests to appropriate individuals from patients, employees and clients while evaluating, documenting and managing their needs. Proactively acting as a patient advocate, responding to and working to resolve patient concerns.
  • Creating invoices, and ordering equipment and supplies.
  • Ensuring there is no overlap or overbooking, keeping the office running smoothly.
  • Provided appropriate hand-off at change of shift at patient bedside to communicate and collaborate, promoting patient-centered care.

Patient Access Representative

Gwinnett Medical Center-Lawrenceville
06.2012 - 04.2016
  • Verified insurance eligibility and benefits and ensuring all notifications and authorizations were completed within the required timeframes.
  • Verified patient's current and upcoming appointments.
  • Obtained demographic, insurance and financial information from patient or guarantor. Entering information in computer system with a high degree of accuracy.
  • Established payment arrangements, discussing payment options, financial counseling and screening for charity eligibility.
  • Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.


Education

Surgical Technology

Fortis College
Houston, TX
06-2025

Skills

  • Draping
  • Aseptic techniques
  • Critical thinking
  • Setting up and operating equipment
  • Patient preparation
  • Patient positioning
  • Surgical counts
  • CPR
  • Equipment Sterilization
  • Clinical support

Certification

  • Certified Surgical Technologist (CST) National Board of Surgical Technology and Surgical Assisting (NBSTSA-2025)
  • Basic Life Support (BLS) Certification - American Heart Association (Feb-2025)

Timeline

Surgical Technologist Student

HCA West
01.2025 - Current

Triage Medical Assistant

American Health Connection
05.2022 - Current

Unit Secretary, Pain Management

Gwinnett/Northside Medical Center-Lawrenceville
10.2017 - 02.2022

Patient Access Representative

Gwinnett Medical Center-Lawrenceville
06.2012 - 04.2016

Surgical Technology

Fortis College

Similar Profiles

CREATE PROFILE
Carletta Hicks