Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carlette Burnett

Dunnsville,VA

Summary

Adept at overseeing supplier activities, monitoring compliance and handling issues with external vendors. Well-versed in supervising quality, schedules and inspections. Competent in cross-functional collaboration and complex problem-solving. Successful at complex problem solving and training in leadership.

Skilled in designing and implementing cost-effective customer portal modifications that comply with U.S Government specifications. Strengths include problem-solving, project management, and collaboration across departments to achieve production goals. Previous work led to significant reductions in downtime and material waste, directly impacting operational success. Resourceful professional known for high productivity and efficient task completion. Specialize in process optimization and quality control leading to lean implementation of integrated technology portal. Excel at problem-solving, teamwork, and communication, ensuring smooth operations and continuous improvement in fast-paced environments. Offer excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Highly skilled in leading training and development initiatives, with a strong background in designing and implementing effective training strategies that enhance employee performance and foster organizational growth. Possess robust knowledge of adult learning theories and instructional design models. Demonstrated success in improving training processes and materials, which resulted in increased efficiency and productivity within previous roles. Known for ability to leverage technology for innovative learning solutions and drive continuous improvement in training programs.

Overview

38
38
years of professional experience
1
1
Certification

Work History

SR. Methods and Procedure/Senior Process Manager

AT&T Government Solutions
Fairfax, VA
10.2016 - 11.2021
  • Recommended testing conditions and industry standards to test validity.
  • Documented processes, identified areas for improvement, and proposed solutions.
  • Monitored performance of staff to ensure compliance with established processes and procedures.
  • Identified exceptions and deviations and recommended corrective actions to realign processes.
  • Created detailed workflow diagrams that illustrated the steps involved in various processes.
  • Reviewed customer service inquiries and complaints received by the organization, analyzed root causes, and suggested corrective actions.
  • Oversaw the development of user manuals outlining instructions for utilizing various company processes.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Worked with cross-functional teams to achieve goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Training Manager

AT&T Government Solutions
Fairfax, VA
01.1984 - 11.2021
  • Used expert platform and third-party application knowledge to customize and deliver virtual and in-person training.
  • Created post-training evaluation surveys to measure performance improvement.
  • Approved new training techniques and suggested enhancements to optimize existing training programs.
  • Collaborated with department heads to design effective learning strategies that support organizational goals.
  • Implemented systems for tracking employee certifications and qualifications across departments.
  • Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
  • Analyzed training needs to develop new programs or modify and improve existing.
  • Managed budgeting process for training programs within the organization.
  • Determined course objectives and found or wrote course materials to cover topics.
  • Delivered training material to diverse audiences of both blue and white-collar professionals.
  • Developed testing and evaluation procedures to drive effective outcomes.
  • Organized manuals, multimedia visual aids and other educational materials to aid training.
  • Presented training information via role playing, simulations and team exercises.
  • Developed training materials, including manuals, guides and handouts.
  • Scheduled meetings with stakeholders to discuss future learning needs.
  • Developed new training programs in compliance with company and government standards.
  • Developed instructional materials such as presentations, videos, simulations and online courses.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Utilized various software and tools to streamline processes and optimize performance.

Education

High School Diploma -

Ft. Hunt High School
Alexandria, VA
06-1974

Associate of Arts -

George Mason University
Fairfax, VA

Associate of Arts -

Northern Virginia Community College
Annandale, VA

Skills

  • Process improvement
  • Workflow management
  • Root cause analysis
  • Compliance monitoring
  • Performance metrics
  • Employee training

Certification

  • 2019 received 6 Sigma Green Belt

Timeline

SR. Methods and Procedure/Senior Process Manager

AT&T Government Solutions
10.2016 - 11.2021

Training Manager

AT&T Government Solutions
01.1984 - 11.2021

High School Diploma -

Ft. Hunt High School

Associate of Arts -

George Mason University

Associate of Arts -

Northern Virginia Community College
Carlette Burnett