CARLETTE DOQUELUCHE
North Miami Beach,FL
Summary
Customer-oriented supervisor with hands-on experience overseeing employees to improve their performance by providing helpful guidance. Skilled in the most effective methods and rules for managing employees. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
17
17
years of professional experience
Work History
Supervisor
MPC Adult and Pediatric Mobile Van
Hollywood
07.2023 - Current
- Responsible for overseeing day-to-day operation of mobile van team.
- Designing a mobile van schedule that goes out to the community monthly.
- Finding and securing new locations for mobile vans.
- Editing and approval of Payroll.
- Processed payroll for my employees biweekly, ensuring accuracy of their time.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Managing department budget.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Patient Access Assistant
MPG Pediatric General Surgery
Hollywood
01.2022 - 07.2023
- Responsible for accurately maintaining and settling patient accounts and all aspects of recordkeeping by overseeing coordinating front desk and audit function to ensure financial transaction for the day were verified and balanced, such as cash flow, co-pay, medical bill balance referral, payment charge and payment bank carriers
- Schedule, confirm and verify patient appointments prior to visit
- Implements customer service strategies and recommends related improvements/enhancements
- Completes demographic data, financial data, and medical information data collection accurately
- Coordinates authorizations of patient’s referral and scheduling surgery
- Carry out registration of patient’s, protect patient’s rights by maintaining confidentiality of personal information
- Maintains operations by following policies and procedures, reporting needed changes
- Maintains work-queues
- Maintains high Mychart activation rate.
Business Office Representative
MPG Pediatric General Surgery
Hollywood
04.2019 - 01.2022
- Schedules patient’s appointments and provides general information and guidance
- Confirmation of patient appointments prior to visit
- Schedule and perform regular and timely verification (telephone and online) on all assigned systems
- Collect from patients their co-pay, self-pay, and patient balances at the point of check-in
- Ensure that all necessary demographic billing and clinical information is obtained and entered in the registration system with timeliness and accuracy
- Communicate effectively with patients and parents providing detailed information regarding services
- Problem solve/multi-task effectively in a fast-pace/high-volume environment.
Patient Access Coordinator
Nova Southeastern University
Davie
07.2007 - 04.2019
- Conduct administrative duties consisting of, but not limited to, answering multi-phone lines, processing telephone referrals and greeting clients
- Conduct insurance verification and adjusted accounts to reflect updated information
- Securing financial documentation for patients participating on a sliding scale
- Assist uninsured individuals to procure therapy services
- Act as the liaison with vendors and sales representatives to acquire products and services in a timely manner
- Place orders and other tasks using Ariba software
- Create clinic schedule for the speech language and communication program
- Corresponds with other healthcare providers regarding total patient care
- Works alongside the billing manager on the monthly budget reports pertaining to clinic revenue
- Assists students in the Master’s and Doctoral programs with updating patient charts
- Maintain patient’s charts and reconciling information on monthly basis
- Lead representative for all the patient access representatives.
Education
A.S. Business Administration - Entrepreneurship
Kingsborough Community College
Brooklyn, NY06.2007
Skills
- English / Haitian-Creole
- Preceptor Trainer
- Medical Terminology Proficiency
- MS Office
- Management skills
- Supervision skills
- Workday
Timeline
Supervisor
MPC Adult and Pediatric Mobile Van
07.2023 - Current
Patient Access Assistant
MPG Pediatric General Surgery
01.2022 - 07.2023
Business Office Representative
MPG Pediatric General Surgery
04.2019 - 01.2022
Patient Access Coordinator
Nova Southeastern University
07.2007 - 04.2019
A.S. Business Administration - Entrepreneurship
Kingsborough Community College
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