Carlette OGWINN
New Orleans,LA
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
19
19
years of professional experience
6
6
Sales management
Work History
Branch Manager
Atwork Personnel Services
05.2018 - Current
- Organizing marketing activities and events for branch Increasing brand awareness for company within community interacting with customers on regular basis to ensure satisfaction and gain useful feedback resolving customer problems as needed
- Adhering to high ethical and professional standards.
- Gathered and reviewed custmer feedback to improve operations
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked as effective team member while contributing to local and regional HR projects.
- Reviewed applications and resumes to support hiring activities.
- Managed payroll data entry and processing for 200 employees to comply with predetermined company guidelines.
- SAP system management
General Manager
Extended Stay Hotels
05.2010 - 03.2017
- Create and oversee positive guest experiences
- Manage financial accountability and employee/guest relations
- Maintain relationships with vendors to ensure proper services
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Train Maintenance engineers for 2 properties.
- Maintain high occupancy 91% to 100% weekly 92% 2 years consecutively.
- Maintain communication with companies and guests while increasing GOP, ADR and Rev Par 5 times in position
- Performed yearly budget planning and review
- Implemented incentives for maximum growth and achievement for all employees
- Identified trends in customer marketplaces to develop valuable solutions
- Managed budget implementations, employee evaluations and contract details
- Evaluated suppliers to maintain cost controls and improve operations
- Introduced new methods, practices and systems to reduce turnaround time
- Promoted hotel brand by incorporating new social media marketing program, resulting in 72% increase in new business
- Supervised maintenance functions, working collaboratively with Cheif Engineer
General Manager
Motel 6
09.2009 - 05.2010
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Formulated processes to reduce downtime and financial loss
- Identified and resolved unauthorized, unsafe or ineffective practices
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Wrote and revised maintenance procedures.
- Supervised maintenance functions, working collaboratively with Cheif Engineer
Sales Manager
Marriot Hotel
08.2004 - 10.2007
- Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded
- Maximize revenue by selling all facets of hotel, both orally and in written form to previous, current and potential clients
- Travel locally to conduct outside calls, promote hotel and review competition
- Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Associate - Business Administration And Management
Southern University of New Orleans
2005
Skills
- Technical Proficiency
- Performance Tracking and Evaluations
- Complex Problem-Solving
- Human Resource Management
- Benefits and Compensation Management
- Personnel Information Systems
- Talent Management
- New Employee Orientation
- Performance Review Management
- B2B Sales
- Administering Payroll
- Accounts Payable and Accounts Receivable
- Equal Opportunities Facilitation
- SAP Expertise
Additional Information
- Willing to relocate to:, New Orleans, LA - - Authorized to work in the US for any employer
Timeline
Branch Manager
Atwork Personnel Services
05.2018 - Current
General Manager
Extended Stay Hotels
05.2010 - 03.2017
General Manager
Motel 6
09.2009 - 05.2010
Sales Manager
Marriot Hotel
08.2004 - 10.2007
Associate - Business Administration And Management
Southern University of New Orleans
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