Carlette Whitlock
Fayetteville,United States
Summary
Resourceful Manager offering a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
23
23
years of professional experience
Work History
Environmental Services Director
HCSG (Health Care Services Group)
05.2009 - Current
- Supervised and directed daily work of team sanitation personnel.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Trainer/Store Opener Coordinator
Citi Trends
05.2001 - 05.2009
- Responsible for recruiting, interviewing , hiring , counseling and termination practices including legal compliance and internal processes.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Maintains financial controls including shrink, payroll and other operating expenses,
- Maintaining proper inventory controls, facilitate inventory transactions and maintain compliance standards for shrink control.
- Monitor sales activities to ensure the customers receive satisfactory service.
- Direct and supervise employees engaged in sales , inventory-taking, reconciling cash receipts, or in performing services for customers.
- Ensuring adherence of staff members to all Citi Trends, Inc. policies and procedures.
Education
Certificate - Business Administration / Business Foundations
Fayetteville Technical Community College
Fayetteville, NC08.2020
Associate of Applied Science - Business Administration/Human Resources Management
Fayetteville Technical Community College
Fayetteville, NC08.2020
Certificate - Business Admin./Recruitment /staffing Specialist
Fayetteville Technical Community College
Fayetteville, NC08.2020
Certificate - Business Admin./ Payroll And Benefits Specialist
Fayetteville Technical Community College
Fayetteville, NC08.2020
Skills
- Protocol Understanding
- Professional Relationships
- Business Operations
- Employee Coaching
- Facility Supervision
- Delegating Work Assignments
- Regulatory Compliance
- Quality Control Standards
- Business Documentation
- Overseeing Personel
- Financial Reports
- Productivity Improvements
Timeline
Environmental Services Director
HCSG (Health Care Services Group)
05.2009 - Current
Trainer/Store Opener Coordinator
Citi Trends
05.2001 - 05.2009
Certificate - Business Administration / Business Foundations
Fayetteville Technical Community College
Associate of Applied Science - Business Administration/Human Resources Management
Fayetteville Technical Community College
Certificate - Business Admin./Recruitment /staffing Specialist
Fayetteville Technical Community College
Certificate - Business Admin./ Payroll And Benefits Specialist
Fayetteville Technical Community College
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