Summary
Overview
Work History
Education
Skills
Timeline
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Carley Straup

South Salt Lake,UT

Summary

Results-driven Account Manager with over 10 years of experience in cultivating client relationships and exceeding sales targets. Proven track record of developing strategic account plans and delivering exceptional customer service. Skilled in identifying client needs and implementing tailored solutions to drive revenue growth. Seeking to leverage my expertise in a dynamic organization to drive business success.

Overview

8
8
years of professional experience

Work History

Account Manager

Tesla
11.2022 - 04.2024
  • Evaluate regional market needs and profitability for brand right opportunities; create and implement strategies to ensure success.
  • Responsible for product assortment management, item set-up, forecasting, and sales to meet/exceed financial metrics.
  • Contributed to continuous improvement initiatives to enhance the overall customer experience and streamline operations within the team
  • Develop and implement strategies to drive customer acquisition and retention through the Tesla e-commerce platform, leveraging data analytics and market trends to optimize performance and maximize revenue growth
  • Collaborate with cross-functional teams to identify opportunities for strategic partnerships and joint promotional activities to increase brand visibility and customer engagement within the Tesla e-commerce platform.

Account Manager

PriceSpider
11.2021 - 11.2022
  • Served as a primary point of contact to e-commerce platforms, attending key meetings as the e-commerce expert
  • Collaborating with cross-functional teams to analyze market trends and competitor strategies, and provide insights to optimize product development and support retail partners with data-driven decision-making
  • Leverage data analysis and market trends to identify opportunities for product enhancement and market expansion, providing valuable insights to drive strategic decision-making for PriceSpider
  • Identifying key performance indicators (KPIs) and developing dashboards to track and report on operational metrics, providing actionable insights for decision-making and continuous improvement for PriceSpider
  • Developing and executing training programs for new and existing employees to ensure they are proficient in using the latest e-commerce tools and technologies, enhancing the overall operational efficiency and effectiveness of PriceSpider.

E-commerce Account Manager

RST Brands
06.2019 - 11.2021
  • Identifying trends and opportunities in thee-commerce market to optimize product listings and increase sales performance, providing strategic insights and recommendations to enhance the overall online presence and competitiveness in the market
  • Utilize data analytics and market trends to identify opportunities for growth and optimization within the e-commerce platforms, providing strategic recommendations to drive sales and enhance customer engagement
  • Utilizing advanced data analytics tools to analyze customer behavior and purchasing patterns, providing valuable insights to optimize E-commerce strategies and drive sales growth in a competitive market
  • Collaborate with cross-functional teams to optimize product listings on e-commerce platforms, ensuring alignment with marketing strategies and brand guidelines to drive traffic and improve conversion rates
  • Develop customized e-commerce strategies tailored to different customer segments and demographics, leveraging market research and consumer behavior analysis to drive targeted sales growth and enhance customer loyalty
  • Collaborate with the sales team to identify key product features and benefits that resonate with customers and drive increased sales on e-commerce platforms, utilizing market research and customer feedback to inform product development and marketing strategies.

Partner Operations

Walmart E-commerce
05.2016 - 06.2019
  • Managed a team of 20+ agents handling inbound customer service interactions
  • Implementing innovative strategies to improve on-time delivery rates and optimize inventory management for maximum efficiency and cost-effectiveness in a fast-paced e-commerce environment
  • Develop and implement innovative strategies to optimize the supply chain process for Walmart e-commerce, ensuring timely fulfillment and delivery of customer orders
  • Developing and implementing training programs to enhance team members' customer service skills and increase customer satisfaction metrics, ultimately driving higher sales and retention rates in the competitive e-commerce market
  • Maximizing partner relationships through proactive communication, feedback collection, and performance analysis to drive operational efficiency and strategic growth for Walmart e-commerce
  • Identifying key performance indicators (KPIs) and developing customized reports to track partner operations efficiency and provide actionable insights for strategic decision-making, enhancing Walmart e-commerce's competitive edge in the market.

Education

Certificate -

DevMountain
Lehi, UT
05.2024

Skills

  • SQL
  • Strong critical thinking
  • Sales Development
  • Account Management
  • Leadership
  • Jira
  • Ecommerce
  • Operations Management
  • Strategic Planning
  • Data Analytics

Timeline

Account Manager

Tesla
11.2022 - 04.2024

Account Manager

PriceSpider
11.2021 - 11.2022

E-commerce Account Manager

RST Brands
06.2019 - 11.2021

Partner Operations

Walmart E-commerce
05.2016 - 06.2019

Certificate -

DevMountain

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Carley Straup