Hi, I’m
Carley Baker
Custom service
Great Falls,MT
Summary
Adept at multitasking and problem resolution, I excel in fast-paced environments, evidenced by a 20% efficiency increase at my last job. Skilled in Microsoft Word and customer service, my flexible, goal-oriented approach ensures high-quality outcomes. Proven leadership in team management and a commitment to safety underscore my ability to meet diverse challenges. I ran my own cleaning company since 2017 with this I have found many challenges trying to raise two boys I'm searching for a new experience longevity and stable job. Enjoy going to work getting the job done the most efficient and Safeway having a little fun in the middle, I'm open to learn everything new I also enjoy learning how I can make myself better for that specific job, so it's done the most appropriate and efficient and time management way, not afraid to get my hands dirty and get right in there
Overview
2025
years of professional experience
Work History
Carley's Caring Cleaning Services Choteau, Montana
Owner
06.2017 - Current
Job overview
- Managing financial aspects, including budgeting, forecasting, and securing funding. Overseeing daily operations to ensure efficiency and quality of products or services. Building and maintaining relationships with partners, suppliers, and customers.
- Filed customs documents and obtained clearance for imported goods.
- Verified accuracy of invoices, shipping manifests, bills of lading and other import and export documents.
- Assisted in resolving issues related to customs clearance or export control regulations.
- Communicated regularly with clients regarding updates on shipment status or changes in procedures.
- Calculated and processed duties and taxes on behalf of clients.
- Created marketing campaigns to attract new customers.
- Identified new opportunities for growth, expansion, and diversification.
Dollar General MarketChoteau, Montana
Cashier
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Allen Dental CenterChoteau, Montana
Dental Receptionist
Job overview
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Cleaning and maintaining office
- Communicating with insurances
- Assisting the doctor and the hygienist with sanitizing or any other projects
- Collected payments from patients in accordance with established policies and procedures.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Assisted in the maintenance of dental equipment and supplies inventory.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Managed front desk operations including scheduling appointments, collecting payments.
- Educated patients on proper oral health care instructions and preventive measures.
- Prepared correspondence letters for insurance companies related to claims processing.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed referrals to specialists when required by the dentist.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Monitored supply levels within the office and ordered new materials as needed.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Provided support with front office duties such as photocopying documents or scanning files.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Collected payments from patients and arranged payment schedules.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Gathered medical information, dental health history and vitals from patients.
- Scheduled and attended staff meetings and committees to record minutes for future reference.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Completed relevant insurance and other claim forms.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Bynum bar / JD's wildlife sanctuaryBynum, Montana
Bartender/Assistant Manager
Job overview
- Greeted customers and provided friendly service.
- Assisted in the preparation of cocktails and other drinks according to recipes.
- Stocked shelves with liquor, beer, wine, and other beverage items.
- Organized bar inventory and supplies.
- Ensured accurate record keeping of all alcohol sales transactions.
- Maintained cleanliness of bar area, including wiping down counters and tables.
- Replenished garnishes, juices, syrups, olives, ice bins. as needed.
- Conducted periodic inventories to ensure adequate supply levels were maintained.
- Followed proper safety procedures when handling glassware and sharp objects such as knives for fruit cutting or opening bottles of beer and wine.
- Provided customer service by taking orders from patrons at the bar or via wait staff requests from dining areas.
- Processed payments for purchases using cash registers or POS systems.
- Adhered to local laws regarding sale of alcoholic beverages to customers over 21 years old.
- Prepared mixed drinks accurately within specified time frames while ensuring quality standards were met.
- Cleaned equipment used in drink preparation such as blenders and juicers.
- Resolved customer complaints quickly and efficiently in a courteous manner.
- Ordered liquor, beer, wine, mixers, garnishes, snacks and other products as needed.
- Monitored guests' consumption of alcoholic beverages to ensure compliance with local regulations.
- Performed daily opening and closing duties according to established procedures.
- Communicated effectively with coworkers about upcoming events or changes in menu offerings.
- Provided support during busy periods by helping out in other areas such as serving food or bussing tables.
- Attended training sessions on new product launches or promotional activities.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Poured drinks using standard pour according to specifications.
- Took food and drinks to bar and table customers.
- Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory.
- Used POS system to ring up customers and open and close tabs.
- Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
- Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
- Studied bartenders to learn recipes for different mixed cocktails.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Sliced and pitted fruit used to garnish drinks.
- Cleaned up spills and brought replacement items to tables.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Removed and disposed of bags from trash receptacles in and around bar area.
- Disinfected bathrooms and resupplied with proper paper products.
- Provided efficient support to bartenders, ensuring smooth operation during peak hours.
- Managed ice supply, ensuring bars were adequately stocked throughout shifts.
- Assisted customers as needed, providing excellent service and support.
- Provided feedback to management on inventory levels and supply quality.
- Operated dishwashers to clean glassware, ensuring a steady supply for bartenders.
- Collaborated with team members to plan and execute special events and promotions.
- Monitored and rotated stock to prevent spoilage and ensure freshness.
- Assisted in inventory management, tracking usage, and ordering supplies as needed.
- Facilitated quick and efficient service by setting up bartender stations before shifts.
- Removed empty bottles and trash, keeping work areas clear and sanitary.
- Assisted with training new barback staff, sharing knowledge and best practices.
- Greeted guests with friendliness and professionalism.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved guest complaints to maintain complete customer satisfaction.
Elk Country GrillChoteau, Montana
Waitress Supervisor
Job overview
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Resolved customer complaints in a timely manner with professionalism.
- Created daily shift schedules for waitstaff according to business needs.
- Maintained accurate records of sales transactions and inventory levels.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Developed weekly specials and promotional items to increase sales revenue.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Analyzed financial reports such as sales data and labor costs for management review.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Coordinated catering services for special events such as weddings or corporate functions.
- Monitored cash register operations during shifts for accuracy of transactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Observed food safety and sanitation protocols to reduce germ spread.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Mcfinny's gas stationBillings, Montana
Gas Station Attendant/Weekend Supervisor
Job overview
- Greeted customers, answered questions and provided assistance with purchases.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Operated cash register to process customer transactions accurately and efficiently.
- Stocked shelves with merchandise and ensured that pricing was correct.
- Assisted customers in locating items throughout the store.
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Verified age requirements for purchase of alcohol and tobacco products.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
- Recorded sales information into computerized system accurately and timely.
- Checked receipts against product sold for accuracy before returning change to customers.
- Provided directions and information about local attractions upon request from customers.
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Monitored and restocked convenience store items, including food, beverages, and automotive products.
- Maintained accurate financial records, including sales, expenses, and inventory reports.
- Collected cash payments from customers or charged purchases to credit cards.
- Answered customers' questions and addressed complaints in person and via phone.
- Conducted weekly meetings with staff members to discuss progress, goals, and any issues or concerns.
- Trained new employees on company policies and procedures.
- Maintained accurate records of inventory levels, sales data, payroll information.
Super ValueBilling , Montana
Billing Clerk
Job overview
- Processed invoices and payments accurately and promptly.
- Maintained customer accounts by recording account information, reconciling discrepancies.
- Checked figures, postings, and documents for accuracy.
- Verified billing data with client contracts to ensure accuracy of invoicing.
- Researched and resolved discrepancies in payment processing.
- Prepared periodic reports detailing accounts receivable status.
- Generated monthly financial statements for customers.
- Conducted credit checks on new customers prior to extending terms of payment.
- Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
- Reviewed customer files to make sure all documentation was complete and accurate.
- Prepared bills, invoices, and bank deposits as needed.
- Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
- Provided assistance to Accounting Department staff during month-end close process.
- Analyzed customer account records in order to identify any irregularities or inaccuracies.
- Investigated and responded to customer inquiries related to billing issues.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Assisted with other administrative tasks as assigned.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
- Leveraged billing systems and tools to prepare and distribute customer invoices based on billing criteria.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Drove integrity of accounting information by recording, verifying and entering accounts payable and accounts receivable transactions.
- Submitted claims to insurance companies.
- Checked claims coding for accuracy with ICD-10 standards.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
- Reconciled codes against services rendered.
Education
Flathead High SchoolKalispell, MT
High School Diploma
01-2010
Skills
- Friendly
- Hard working -( getting the job done the most efficient and Safeway)
- Goal oriented
- Flexible
- typing skills
- Microsoft familiar ( computer friendly)
- Microsoft Word
- PPE use
- Multitasking Abilities
- Team Management
- Customer Service
- Problem Resolution
- Google Drive
- Data Entry
- Active Listening
- Multitasking
- Self-Directed
- [Equipment] operation
- Maintenance & Repair
Reference
Rose/Jesse Crawford
Ivy Baker
Cypriann
Kayla
Timeline
Owner
Carley's Caring Cleaning Services
06.2017 - Current
Cashier
Dollar General Market
Dental Receptionist
Allen Dental Center
Bartender/Assistant Manager
Bynum bar / JD's wildlife sanctuary
Waitress Supervisor
Elk Country Grill
Gas Station Attendant/Weekend Supervisor
Mcfinny's gas station
Billing Clerk
Super Value
Flathead High School
High School Diploma
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