Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Carley Barrett

Chelsea,AL

Summary

Dynamic operations manager with a proven track record at Gameday Men's Health, excelling in operational assessments and staff training. Adept at data analysis and client collaboration, I drive process improvements that enhance patient experiences and optimize clinic efficiency. Committed to achieving goals through effective communication and strategic marketing initiatives.

Overview

7
7
years of professional experience

Work History

Consultant

Gameday Men's Health
Carlsbad, CA
03.2025 - Current
  • Conducted Zoom meetings and traveled to various gamedays for operational assessments.
  • Delivered staff training sessions with detailed notes for performance enhancement.
  • Provided actionable feedback to identify areas for operational improvement.
  • Followed up post-visit to evaluate implementation of recommended changes.
  • Collaborated with medical professionals to enhance service delivery and patient experience.
  • Assisted in implementing marketing strategies to promote health services offered.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Analyzed complex information from multiple sources to identify patterns or trends.

Patient Services Coordinator

Gameday Men's Health
Vestavia Hills, AL
10.2024 - Current
  • Streamlined daily front-office operations, encompassing scheduling, payment processing, and documentation.
  • Prepared consent forms, financial agreements, and lab review documents to ensure compliance.
  • Facilitated patient communications by managing follow-ups for no-shows and cancellations.
  • Coordinated with pharmacies and labs to obtain prescriptions and lab results efficiently.
  • Maintained inventory and tracked medication orders along with payment schedules.
  • Coordinated patient appointments and managed scheduling for healthcare services.
  • Assisted patients with registration and intake processes to ensure smooth operations.
  • Communicated effectively with patients regarding treatment options and health inquiries.
  • Maintained accurate patient records in electronic health systems for easy access.
  • Collaborated with medical staff to support patient care and service delivery.
  • Educated patients on health programs and services offered by the clinic.
  • Handled billing inquiries and facilitated insurance verification for patients efficiently.
  • Answered telephone calls to schedule appointments and answer patient questions.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
  • Coordinated the release of medical records to third parties upon request.

Medical Assistant

Gameday Men's Health
Vestavia Hills , AL
10.2024 - Current
  • Collected vital signs, performed blood draws, and administered IM/SubQ injections.
  • Processed lab work and prepared shipments for timely delivery.
  • Assisted in specialized procedures such as P-shot preparation and Gainswave therapy.
  • Maintained accurate patient charting and managed medical supply inventory efficiently.
  • Assisted physicians with patient examinations and procedures.
  • Managed patient records using electronic health record systems.
  • Educated patients on treatment plans and medication use.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.

Operations Manager

Gameday Men's Health
Vestavia Hills, AL
07.2024 - Current
  • Oversaw daily clinic operations, optimizing efficiency and workflow processes.
  • Conducted interviews for Medical Assistants, providers, and coordinators, selecting top candidates.
  • Completed all clinic documentation, ensuring compliance with DEA regulations and lab standards.
  • Managed payroll and time-off requests, adjusting schedules to mitigate staffing shortages.
  • Collaborated with Gameday representatives, securing essential resources for clinic success.
  • Coordinated marketing efforts to refine messaging for targeted demographics.
  • Worked with corporate team to achieve monthly profit targets and performance metrics.
  • Identified process improvement opportunities to enhance overall clinic efficiency.
  • Managed daily operations for health services at Gameday Men's Health.
  • Coordinated staff schedules to ensure optimal coverage and service delivery.
  • Assisted in developing training materials for continuous staff development initiatives.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Clinical Research Coordinator

Cahaba Research
Pelham, AL
10.2023 - 07.2024
  • Executed blood draws, vital signs checks, injections, EKGs, and nasal swabs for clinical studies.
  • Completed daily documentation for each patient enrolled in studies.
  • Recruited multiple patients for diverse clinical studies, enhancing participant diversity.
  • Participated in meetings to evaluate new studies and equipment needs.
  • Coordinated clinical trial activities and participant recruitment at a leading research organization.
  • Managed study documentation and ensured compliance with regulatory guidelines and protocols.
  • Assisted in developing study protocols and informed consent forms for clinical trials.
  • Monitored patient safety and reported adverse events to the medical team promptly.
  • Maintained accurate up-to-date tracking logs for all aspects of clinical research activities including but not limited to adverse events, serious adverse events, concomitant medications, lab results .

Provider Assistant

Southern NP Associates
Vestavia, AL
12.2022 - 10.2023
  • Coordinated various note types and managed new admissions for the facility.
  • Entered all patient information into the system prior to provider visits.
  • Prepared daily schedules for providers to optimize workflow.
  • Assisted healthcare providers with patient scheduling and appointment management.
  • Coordinated patient referrals and ensured timely follow-up on care plans.
  • Maintained accurate patient records in electronic health record systems.
  • Communicated with patients to gather information and address inquiries.
  • Answered phone calls, emails, and other communication requests from patients seeking assistance or advice.

Medical Assistant

Children's Of Alabama
Birmingham, AL
04.2022 - 12.2022
  • Took vital signs of patients and charted information into electronic system.
  • Assisted physicians with patient examinations and procedures.
  • Managed patient records using electronic health record systems.
  • Scheduled appointments and coordinated follow-up care for patients.
  • Educated patients on treatment plans and medication use.
  • Prepared examination rooms and ensured clean, organized environments.
  • Stocked supplies in exam rooms and other areas of clinic as needed.

Customer Service Staff

Publix
Chelsea, AL
11.2019 - 04.2022
  • My duties at this job include working as a customer service staff providing premier customer service and assisting customers with money orders, money transfers, check cashing, bank deposits, answering phone calls and managing a schedule.
  • My position is a supervisor position so I am trained to handle situations when the managers are not there.
  • Aside from customer service I also worked in the bakery when they were short staffed baking and writing on cakes.
  • Assisted customers with product inquiries and store navigation.
  • Processed customer transactions efficiently at the checkout.
  • Maintained cleanliness and organization of merchandise displays.
  • Resolved customer complaints and provided effective solutions.
  • Collaborated with team members to ensure smooth store operations.
  • Trained new staff on customer service protocols and systems.
  • Educated customers on promotions, sales, and loyalty programs.
  • Handled cash transactions accurately by following established procedures.
  • Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
  • Performed quality control checks on all incoming shipments for defects or damages.
  • Assisted customers with locating products throughout the store.
  • Developed strong relationships with repeat customers by providing excellent customer service on each visit.

Cashier

Milos
Pelham, AL
06.2019 - 11.2019
  • My work experience at this job was handling cash at the register and taking orders and making sure the customers were helped in a efficient and timely manner.
  • Processed customer transactions accurately using point-of-sale system.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Monitored inventory levels at registers and restocked supplies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Crew Member

McDonald's
Helena, AL
05.2018 - 06.2019
  • I efficiently took orders handled cash payments etc.
  • Provided exceptional customer service in a fast-paced environment.
  • Operated kitchen equipment to prepare food items efficiently.
  • Maintained cleanliness and organization of dining and kitchen areas.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Handled cash transactions accurately at the front counter.
  • Followed safety guidelines to ensure a safe work environment for all staff.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Education

High school diploma -

Evangel Christian School
Alabaster, AL
01.2021

CMA - Clinical medical assistant program

Jefferson State Community College
Birmingham, AL

Some College (No Degree) -

Jefferson State Community College
Birmingham, AL

Skills

  • Operational assessment
  • Staff training and development
  • Client collaboration
  • Marketing strategy
  • Data analysis
  • Patient communication
  • Compliance assurance
  • Scheduling coordination
  • Process improvement and optimization
  • Clinical documentation
  • Problem solving
  • Team leadership
  • Time management
  • Research and development
  • Multitasking and organization
  • Goal setting
  • Business presentation

References

References available upon request.

Timeline

Consultant

Gameday Men's Health
03.2025 - Current

Patient Services Coordinator

Gameday Men's Health
10.2024 - Current

Medical Assistant

Gameday Men's Health
10.2024 - Current

Operations Manager

Gameday Men's Health
07.2024 - Current

Clinical Research Coordinator

Cahaba Research
10.2023 - 07.2024

Provider Assistant

Southern NP Associates
12.2022 - 10.2023

Medical Assistant

Children's Of Alabama
04.2022 - 12.2022

Customer Service Staff

Publix
11.2019 - 04.2022

Cashier

Milos
06.2019 - 11.2019

Crew Member

McDonald's
05.2018 - 06.2019

High school diploma -

Evangel Christian School

CMA - Clinical medical assistant program

Jefferson State Community College

Some College (No Degree) -

Jefferson State Community College

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Carley Barrett