CARLEY BECKER
Marengo,IL
Summary
An enthusiastic, highly motivated individual with experience in retail and customer service, able to adapt to the needs of the company and take on responsibilities to assist the team. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
Work History
Receptionist
Cambridge Lakes Community Center
04.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted with onboarding new clients and securing paperwork completion.
- Routed incoming mail and messages to relevant personnel without delay.
Service Clerk
Walgreens
01.2019 - 03.2020
- Work as cashier handling customer transactions and checking and bagging items
- Stock shelves and remove expired product to ensure integrity of product and displays by 100%.
- Serve as “designated hitter” in pharmacy with duties including organizing prescriptions in designated areas and ringing up prescription transactions for customers.
- Perform facilities cleaning duties
- Greeted incoming customers and answered questions about available services.
- Maintained and organized service reception area and checkout counters.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Maintained and organized service reception area and checkout counters
- Interacted with customers by phone, email, or in-person to provide information
Service Clerk
Jewel-Osco
01.2014 - 01.2017
- Worked as cashier handling customer transactions and checking and bagging items
- Stocked shelves and removed expired product to ensure integrity of product and displays by 100%.
- Performed cleaning duties (facilities, employee breakroom)
- Cross-trained and assisted in other departments as needed (Floral, Grocery, Bakeshop)
- Greeted incoming customers and answered questions about available services.
Babysitter
Family Friends And Neighbors
01.2011 - 01.2012
- Entertained and engaged with multiple children
- Provided assistance with homework
- Changed diapers
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Established and maintained safe play environment for children.
Education
Bachelor of Arts - Psychology
Northern Illinois University
Dekalb, IL08.2023
Associate of Arts - Psychology
McHenry County College
Crystal Lake, IL05.2020
High School Diploma -
Marengo Community High School
Marengo, IL06.2016
Skills
- Mentorship/Training
- Logical Thinking
- Microsoft Office
- Collaboration
- Email/Telephone
- Oral and Written
- Answer Telephone Calls
- Google Docs
- Organization Skills
- Verbal and Written Communication
- Reception Desk Management
- Call Transfers
Timeline
Receptionist
Cambridge Lakes Community Center
04.2020 - Current
Service Clerk
Walgreens
01.2019 - 03.2020
Service Clerk
Jewel-Osco
01.2014 - 01.2017
Babysitter
Family Friends And Neighbors
01.2011 - 01.2012
Bachelor of Arts - Psychology
Northern Illinois University
Associate of Arts - Psychology
McHenry County College
High School Diploma -
Marengo Community High School
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