Carley Blake
Hopkinsville,KY
Summary
Desire to work in a field that allows interaction with diverse populations.
Overview
9
9
years of professional experience
Work History
Store Manager
Sherwin-Williams
Clarksville, TN
05.2024 - Current
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created weekly work schedules for store personnel.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed strategies to maximize sales and profitability.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Assistant Store Manager
Sherwin-Williams
Delray Beach, FL
01.2023 - 05.2024
- Provided customer service and managed customer inquiries.
- Maintained accurate records of daily sales and deposits.
- Developed strategies to enhance customer satisfaction levels.
- Analyzed financial reports to track profitability and adjust accordingly.
- Performed opening and closing duties such as setting alarms, balancing the cash drawer.
- Implemented loss prevention measures to reduce shrinkage losses.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Maintained inventories through spot checks, complete physical inventory and reordering.
Merchandise Execution Team
The Home Depot
Palm Beach Gardens, FL
09.2020 - 12.2022
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Created eye-catching displays to attract customers and move new merchandise.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Placed prices and descriptive signage to enhance displays and promote items.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Built effective partner store relationships to improve customer satisfaction.
Children's Ministry Director
My Anchor Church
Delray Beach, FL
06.2019 - 03.2020
- Recruited, trained and oversaw lay teachers and volunteers to support program operations.
- Assigned responsibilities and tasks to volunteers and staff members.
- Carried out administrative responsibilities for children's ministry.
- Established and updated schedule of classes and activities for program year.
- Interacted with parents and guardians of children participating in services, classes and events to build strong relationships and expand church membership.
Shift Manager
ALDI
Lake Park, FL
12.2016 - 04.2017
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Taught staff upselling techniques to meet revenue targets.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Cross-trained in every store role to maximize operational knowledge.
Community Liaison and National Account Representative
The Watershed Treatment Programs, Inc
Delray Beach, FL
04.2016 - 09.2016
- Established a national contact database with local, state and federal agencies to expand marketing opportunities
- Connected with current customers to assess satisfaction, determine needs and offer new services.
- Grew brand awareness by increasing market penetration with customer-focused approaches.
- Boosted profit opportunities, generating new accounts and successfully managing existing customer base to meet facility needs.
Education
Bachelor of Arts - Religion and Culture, Sociology
University of Central Florida
05.2016
Certificate - Business Management
Palm Beach State College
Palm Beach Gardens, FLSkills
- Leadership
- Marketing
- Creativity
- Responsibility
- Adaptability
- Organization
- Relationship Building
- Problem-Solving
- Attention to Detail
- Customer Service
- Reach Truck Certified
- Fork Lift Certified
Timeline
Store Manager
Sherwin-Williams
05.2024 - Current
Assistant Store Manager
Sherwin-Williams
01.2023 - 05.2024
Merchandise Execution Team
The Home Depot
09.2020 - 12.2022
Children's Ministry Director
My Anchor Church
06.2019 - 03.2020
Shift Manager
ALDI
12.2016 - 04.2017
Community Liaison and National Account Representative
The Watershed Treatment Programs, Inc
04.2016 - 09.2016
Bachelor of Arts - Religion and Culture, Sociology
University of Central Florida
Certificate - Business Management
Palm Beach State College
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