Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carley Chatman

Jacksonville,FL

Summary

Being apart of the medical field has been something that I have wanted to do for a long time. I have started school and stopped and this time around I just wanted to give it my all and see it to the finish line. I push my kids to be great, so I want to make sure I push myself as well. I am very hands on so I want to make sure things are being done the proper way. I am excited to work with new people. I cant wait to see what this journey has in store for me.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

Extended Stay America
05.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Customer Service Representative

Contract Callers Inc.
05.2022 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Front Desk Receptionist

Extended Stay America
03.2021 - 05.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Shift Leader

Dunkin Donuts
03.2016 - 03.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Dietary Aide

Taylor Homes
04.2015 - 08.2015
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.

Education

Medical Assisting

Concorde Career College
Jacksonville FL
12.2023

GED -

FSCJ
Jacksonville FL
05.2023

Skills

Communication

  • Telephone etiquette
  • Meeting scheduling
  • Blood Draw
  • Vital Signs
  • CPR
  • Simple dressing
  • Exam room setup

Timeline

Front Desk Receptionist

Extended Stay America
05.2023 - Current

Customer Service Representative

Contract Callers Inc.
05.2022 - 01.2023

Front Desk Receptionist

Extended Stay America
03.2021 - 05.2021

Shift Leader

Dunkin Donuts
03.2016 - 03.2020

Dietary Aide

Taylor Homes
04.2015 - 08.2015

Medical Assisting

Concorde Career College

GED -

FSCJ

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Carley Chatman