Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carley Gamble

Blanchard,OK

Summary

Dedicated professional seeking to contribute to a dynamic team while fostering personal and professional growth. Passionate about delivering exceptional patient experiences and committed to enhancing the quality of care. Eager to leverage skills and expertise in a collaborative environment that prioritizes teamwork and innovation. Aiming to make a meaningful impact in the healthcare field through dedication and a patient-centered approach.

Overview

5
5
years of professional experience

Work History

Patient Service Representative

Ennoble Care
08.2024 - Current
  • Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care's electronic medical record system
  • Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
  • Document all client communications (verbal or written) accurately
  • Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
  • Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
  • Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities
  • Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
  • Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
  • Excellent customer service skills demonstrated by positive feedback from customers and patients
  • Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner

PATIENT REGISTRATION REP

NORMAN REGIONAL HOSPITAL
08.2023 - 08.2024
  • I greet all patients and visitors in a courteous manner while initiating the check-in process. Obtain and verify accurate patient identification and demographical data to confirm or update patient's permanent medical record, while recognizing and maintaining the confidentiality of all patient information. I am responsible for completing the patient registration and admission process, upfront or point of service collections, and providing professional customer service during face-to-face, as well as telephone interactions with patients and visitors, physicians, nurses, and other hospital personnel.

PATIENT CARE AID

ELARA CARING
09.2022 - 07.2023
  • I cared for the patients by going to their house and helping them with their specific needs like cleaning, laundry, bathing, and other daily activities. Make notes and communicate care with their approved family members.

RETURNS SPECIALIST

AMAZON
09.2020 - 09.2022
  • I received return requests. I had to inspect the product and make sure none of the items are missing. I run my own station and have a great set of skills not limited to organization, customer service, and teamwork.

Education

High School -

Purcell High School
Purcell, OK
05.2012

Skills

  • Medical Terminology
  • Insurance Verification
  • Customer Service
  • Billing Specialist
  • Medical Coding
  • Patient Care
  • Data Entry
  • Clerical Work
  • Filing
  • Appointment scheduling
  • Patient confidentiality
  • Patient intake
  • Scheduling appointments
  • Patient greeting
  • Medical insurance
  • Document filing
  • Patient education
  • Phone etiquette
  • Healthcare industry

Timeline

Patient Service Representative

Ennoble Care
08.2024 - Current

PATIENT REGISTRATION REP

NORMAN REGIONAL HOSPITAL
08.2023 - 08.2024

PATIENT CARE AID

ELARA CARING
09.2022 - 07.2023

RETURNS SPECIALIST

AMAZON
09.2020 - 09.2022

High School -

Purcell High School

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