Carley Hancock
Vicksburg ,MS
Summary
Responsible Optometric Technician provides relationship-based eye care and outstanding customer service. Performs patient work ups, ancillary testing and orders and dispenses contact lenses to support optometrist and promote operational efficiency. Establishes priorities, works independently and proceeds with objectives without supervision. Determined and responsible Assistant Manager with three years of experience consistently rising through ranks. Energetic and productive with ability to thrive in customer focused, fast- paced environments.
Overview
9
9
years of professional experience
Work History
Paraoptometric Technician
Riverbend Eyecare
10.2022 - Current
- Improved patient care by assisting with comprehensive eye examinations and performing pre-testing procedures.
- Enhanced practice efficiency by maintaining accurate patient records, scheduling appointments, and managing insurance claims.
- Contributed to increased patient satisfaction by providing excellent customer service and addressing concerns promptly.
- Optimized the use of ophthalmic equipment through regular maintenance and calibration, ensuring accurate test results for patients.
Office Biller
Ergon Marine And Industrial Supply
01.2021 - 10.2022
- Improved billing accuracy by implementing a thorough invoice review process.
- Streamlined office workflow for increased efficiency through the reorganization of filing systems and document management.
- Reduced billing errors with meticulous data entry and verification of client information.
Paraoptometric Technician
Riverbend Eyecare
02.2020 - 12.2020
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Conducted patient contact lens order, stored contact lens trails in an organized fashion as well as ordering contact lens trails and stock.
Assistant Store Manager
Kitchen Collection
08.2016 - 12.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Cashier/Waitress
The Onward Store
02.2016 - 12.2016
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Cashier
Super Jr.
07.2015 - 02.2016
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales from assigned department, making orders according to sales as well as investigating any discrepancies.
- Preformed opening and closing procedures, assuring our work station was clean and restocked in order to maintain optimal work performance.
Education
General Associates Degree - Pre-Nursing Track
Hinds Community College
Vicksburg, MS12.2019
High School Diploma -
Warren Central High School
Vicksburg, MS05.2014
Skills
- Goals and performance
- Relationship building and management
- Staff management
- POS systems operations
- Order processing
- Employee scheduling
- Stock management
- Physiology expertise
- Physician support
- Medical history documentation
Timeline
Paraoptometric Technician
Riverbend Eyecare
10.2022 - Current
Office Biller
Ergon Marine And Industrial Supply
01.2021 - 10.2022
Paraoptometric Technician
Riverbend Eyecare
02.2020 - 12.2020
Assistant Store Manager
Kitchen Collection
08.2016 - 12.2019
Cashier/Waitress
The Onward Store
02.2016 - 12.2016
Cashier
Super Jr.
07.2015 - 02.2016
General Associates Degree - Pre-Nursing Track
Hinds Community College
High School Diploma -
Warren Central High School
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