Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carley Hardy

Sleaford,Lincs

Summary

Dedicated professional with a strong background in customer service excellence and client relationship management. Demonstrates a positive attitude, reliable and punctual nature, and exceptional time-management skills. Proficient in after-sales customer service, inventory control, stock control systems understanding, and visual merchandising. Adept at team motivation, decision making, and effective communication. Committed to enhancing customer satisfaction through efficient product ordering and meticulous attention to detail.

Driven and adaptable individual with talent for communication and problem-solving, capable of building strong relationships with clients and resolving issues promptly. Proficient in customer service and negotiation, ensuring client satisfaction and loyalty. Committed to contributing positively and achieving success in an administrative role.

Effective and focused Sales Representative with aptitude for building and maintaining client relations. Offering 18 years of retail and customer service experience. Skilled in communication and personnel training.

Results-driven professional with focus on customer relations and problem-solving. Committed to enhancing client satisfaction through strong communication and negotiation skills. Adept at building lasting relationships and delivering tailored solutions.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

21
21
years of professional experience
4004
4004
years of post-secondary education

Work History

Concession rep

HidePark Leather
Grantham, lincs
06.2007 - Current
  • Helping resolve client problems quickly with superior customer service.
  • Maintained high standards of service for positive customer experiences.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Managed daily operations ensuring smooth workflow and coordination.
  • Provided excellent customer service, frequently receives customer commendations
  • Tagged products quickly and accurately with price tags and stickers.
  • Organised displays to promote inventory and encourage customer purchases.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Boosted product sales by offering selection guidance to customers.
  • Inspected products for damages and expiry dates before processing refunds.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Totalled bills using maths skills and maintained accurate till count.
  • Identified discrepancies in stocks through regular inventory management.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.

bar work

different areas
Tenerife
01.2004 - 04.2007

Education

GCSEs - Maths

Aveland School
Sleaford

GCSEs - English

Aveland school
sleaford

Skills

  • Positive attitude
  • Customer Service
  • After-sales customer service
  • Client Relationship Management
  • Time-management
  • Reliable, punctual nature
  • Reliable worker
  • Customer service excellence
  • Inventory control
  • Team motivation
  • Decision making
  • Good communicator
  • Stock control systems understanding
  • Visual merchandising
  • Product ordering
  • Excel, word, powerpoint competence

Timeline

Concession rep

HidePark Leather
06.2007 - Current

bar work

different areas
01.2004 - 04.2007

GCSEs - Maths

Aveland School

GCSEs - English

Aveland school
Carley Hardy