Carley Harp
Gadsden,US
Summary
Highly motivated and compassionate employee with a strong background in caring for individuals of all ages, including children and the elderly. Skilled in planning engaging activities for both children and nursing home residents, promoting growth and social interaction. Possessing a self-driven attitude, knowledgeable in providing exceptional customer and personal services, meeting quality standards, and ensuring customer satisfaction. Certified as an Administrative Medical Assistant and Nursing Assistant, with managerial experience, bringing a diverse skill set to any role. Currently pursuing an online education in Medical Support Specialist with a focus on billing and coding, dedicated to continuous learning and professional growth. Over 10 years of experience in customer service and management, excelling in areas such as sales, barcode scanning, expense control, staff training, and inventory management. Proficient in MS Office and experienced in recruitment and relationship building. Known for positive outlook and friendly demeanor. Organized multitasker who thrives in fast-paced environments and enjoys collaborating with a dedicated team to achieve shared goals.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Fedex Express
04.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Retail Store Manager
Claire's
11.2022 - 08.2024
- Developed a talented and valuable team of departmental employees through outstanding mentoring, coaching, and teaching skills
- Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends
- Setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues, and helped me increase profits by [Number]%
- Met sales and business goals by motivating employees and promoting [Product or Service]
- Orders for new inventory were submitted
- Pierce ears
- Train and hire new employees for multiple store locations
- Marketing online and in store for hiring events, birthday parties and multiple other events.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Certified Nursing Assistant, Receptionist, Dietary Aid
Legacy Health and Rehabilitation of Pleasant Grove, LLC
05.2022 - 11.2022
- Certified Nursing Assistant
- Dietary Aid
- Receptionist and screener
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
Daycare Assistant
Faith Presbyterian Church
01.2022 - 11.2022
- Restocked supplies and personal hygiene products for students' use
- Kept the area clean, neat, and hazard-free to protect children, personnel, and families
- Devised and implemented crafts and other activities in order to pique interest and promote growth
- Used positive behavior management techniques to improve social interactions and emotional development.
Fulfillment Associate
Amazon Fulfillment Center - BHM1
01.2021 - 06.2022
- Assisted in the picking and loading process as needed by the business by picking and assembling orders efficiently
- Worked well with coworkers on initiatives that aimed to improve production quality and workflow in a measurable way
- Ensured that the company's safety policies were followed and that any violations were brought to management's attention.
Hospitality Specialist
Rehab Select at Shelby Ridge
01.2021 - 09.2021
- Assisted in the dietary kitchen with cooking meals for the residents and other kitchen duties
- Performed hospitality duties, such as assistance with keeping resident rooms clean, attending to the daily needs of residents, and planning or assisting with activities for the residents.
Store Manager
Catherine's
01.2020 - 01.2021
- Assistant Store Manager
- Assisted in the closing of Catherine's location in Trussville, Alabama
- Performed daily opening and closing procedures, and shipping, receiving, and distribution of inventory
- Performed sales floor and cashier-related duties, including deposits.
Assistant Manager
Build-A-Bear Workshop
05.2019 - 11.2020
- Assistant Manager
- Assisted in opening and closing procedures and shipping and receiving of inventory
- Performed duties such as making deposits, creating floor displays according to schematic sent by the corporate office, creating charge orders, and all other sales floor-related activities.
Education
Administrative Medical Assistant -
Jefferson State Community College - Shelby-Hoover Campus
Birmingham, ALMedical Insurance Billing - Associate of Applied Science -
Jefferson State Community College - Shelby-Hoover Campus
Birmingham, AL01.2025
High School -
Gadsden City High School
Gadsden, AL01.2012
Skills
- Multi store trainer for Claires
- Trainer at Children's Place as well as highest credit card apps done
- Ear piercing sales are up 101% since becoming store manager
- CPR certified- children, adult and infants
- BLS certified
- AMA certified
- Personal Crisis management training level 1-2
- Water Safety Certified
- CNA- State of Alabama
- Outstanding communication skills
- Call center experience
- Customer Service
- Problem Resolution
- Empathetic and genuine
- Customer Relations
- File Management
- Complaint Handling
- Microsoft Office Suite proficiency
- Live chat support
- Inbound Call Management
- Payment Processing
- Data Entry
- Scheduling
- Product Knowledge
- Active Listening
- Computer Proficiency
- Data Collection
- Team Development
- Sales closing
- Retail store support
- Clerical Support
- Brand representation
Timeline
Customer Service Agent
Fedex Express
04.2024 - Current
Retail Store Manager
Claire's
11.2022 - 08.2024
Certified Nursing Assistant, Receptionist, Dietary Aid
Legacy Health and Rehabilitation of Pleasant Grove, LLC
05.2022 - 11.2022
Daycare Assistant
Faith Presbyterian Church
01.2022 - 11.2022
Fulfillment Associate
Amazon Fulfillment Center - BHM1
01.2021 - 06.2022
Hospitality Specialist
Rehab Select at Shelby Ridge
01.2021 - 09.2021
Store Manager
Catherine's
01.2020 - 01.2021
Assistant Manager
Build-A-Bear Workshop
05.2019 - 11.2020
Administrative Medical Assistant -
Jefferson State Community College - Shelby-Hoover Campus
Medical Insurance Billing - Associate of Applied Science -
Jefferson State Community College - Shelby-Hoover Campus
High School -
Gadsden City High School
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