Carley Hayden

• Direct daily operations of a high-volume business generating approximately $700,000 in annual revenue.
• Lead hiring, interviewing, onboarding, training, scheduling, coaching, and performance management for a team of employees.
• Foster a positive and accountable workplace culture through employee engagement, recognition, mentoring, and conflict resolution.
• Conduct performance evaluations and administer corrective action while ensuring compliance with company policies and employment practices.
• Oversee HR functions including employee relations, leave administration, return-to-work coordination, and workers’ compensation documentation.
• Manage labor forecasting, payroll, staffing levels, and scheduling to optimize operational efficiency and financial performance.
• Coordinate multiple operational departments including production, catering, inventory management, and retail operations.
• Plan and execute catering events serving up to 3,000 guests while maintaining exceptional customer satisfaction.
• Oversee production of more than 2,000 custom cakes annually, ensuring quality standards and operational efficiency.
• Resolve escalated customer concerns with professionalism, consistently maintaining strong customer satisfaction.
• Implement operational improvements that increased accountability, streamlined workflows, and improved overall team performance.

Progressed through leadership positions while developing expertise in operations, employee development, customer service, and administrative support.

• Built strong relationships with customers, employees, and leadership through dependable communication and teamwork.
• Supported scheduling, daily operations, and team communication.
• Cultivated strong relationships with customers, employees, and leadership through effective communication and collaboration.
• Coordinate catering events serving groups from 20 to more than 3,000 guests while managing logistics, timelines, and customer expectations.
• Support the planning and coordination of more than 2,000 custom cake orders annually, ensuring accuracy, organization, and on-time completion.