Carley Helmick
Fernley,NV
Summary
Driven Customer Support Specialist ready to advance professionally by bringing proven abilities to a dynamic, growth-oriented position. Skilled at using verbal and written communication strengths, analytical problem-solving abilities and decisive nature to address and resolve issues. Well-versed in best practices and products of Customer Support, Project Management and Social Media Management businesses.
Overview
13
13
years of professional experience
Work History
Variable Data Project Manager
Firespring
11.2020 - Current
- Successfully managed 20 + Variable Data projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects such as website upgrades and over 50 website design changes
- Provided detailed project status updates to Clients and Development team members.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Achieved project deadlines by coordinating with Developers to manage performance.
Administrative Assistant
Keller Williams Western Realty
09.2019 - 11.2020
- Created and Implemented strategies to build the team brand in the real estate arena
- Provided administrative support to business owners such as managing calendars, screening incoming calls/e-mail correspondence and assisted in agent onboarding / technology training
- Electronically filed and tracked a variety of business documents as it pertained to real estate transactions
- Maintained and built office operation manuals that documented all systems and standards of the business
- Implemented a 36-touch client campaign to include e-mails, Facebook posting, mailings and planned community events
- Created social media graphics and implemented SEO and online marketing strategies
- Assisted in the processing and closing of all real estate transactions totaling over 200 transactions per year.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education Technician
NAVY Child Youth Programs
03.2018 - 9 2019
- Worked with parents and students to provide personalized educational, behavioral and emotional support
- Implemented curriculum for 14 + students with life-based approach
- Met with team of professionals from different disciplines to implement comprehensive action plan
- Documented behaviors, interventions and results
- Maintained student safety in classroom and outside environments
- Prepared instructional materials for group and one-on-one use.
Customer Support Specialist
Deposit A Gift, LLC
09.2017 - 03.2018
- Reviewed customer service issues to drive continuous improvement initiatives
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Served customer account and technical needs across 20+ daily calls, consistently meeting productivity and quality targets
- Promoted customer loyalty by delivering exceptional service to handle questions, complaints and technical issues
- Established new member contracts, explained rules and offered advice on how to maximize benefits.
Project Management Intern
Firespring
05.2017 - 08.2017
- Investigated and corrected or escalated project problems
- Managed minimum of 10 projects each month while maintaining customer relationships, schedule and scope requirements
- Utilized reporting systems to keep customers and management in loop with latest information
- Provided elevated customer experience to retain loyal clients
- Created client web designs with the client's needs and design choices in mind.
Content Developer
Social Assurance
09.2015 - 05.2017
- Participated in brainstorming sessions to generate innovative ideas for content strategies that aligned with company goals and objectives.
- Applied current editing and photography tools to tell great stories.
- Identified target audiences to analyze characteristics, behavior and media habits.
- Generated stories to reflect current trends and news to pull audience into website.
- Develop original content through social listening and independent sources
- Created eye catching and functional digital design concepts across various platforms to strengthen company brand and identity.
Shift Manager
Hillcrest Country Club
03.2011 - 05.2017
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Excelled in every event room position and regularly backed up front-line staff to keep expertise fresh and relevant
- Kept employees operating productively and working on task to meet business and customer needs
- Trained and mentored new employees to maximize team performance.
Education
Bachelor of Arts - Communication Studies
Nebraska Wesleyan University
Lincoln, NE05.2017
Skills
- Project Management
- Project Planning and Development
- Project Scheduling
- Customer Relations
- Staff Management
- Risk Management
- Contract Management
- Data Analysis
- Technical Support
Volunteer Experience
- Southeast Community College- GED Program
- Dawes Middle School- Speech Mentoring Program
Timeline
Variable Data Project Manager
Firespring
11.2020 - Current
Administrative Assistant
Keller Williams Western Realty
09.2019 - 11.2020
Education Technician
NAVY Child Youth Programs
03.2018 - 9 2019
Customer Support Specialist
Deposit A Gift, LLC
09.2017 - 03.2018
Project Management Intern
Firespring
05.2017 - 08.2017
Content Developer
Social Assurance
09.2015 - 05.2017
Shift Manager
Hillcrest Country Club
03.2011 - 05.2017
Bachelor of Arts - Communication Studies
Nebraska Wesleyan University
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