Carley James
Olympia,WA
Summary
Dynamic educator with a proven track record at Tumwater School District, excelling in classroom management and student engagement. Skilled in lesson planning and fostering positive relationships, I effectively utilized positive reinforcement strategies to enhance learning outcomes. Committed to creating a supportive environment that promotes academic success and personal growth.
Overview
9
9
years of professional experience
Work History
Substitute Teacher
Tumwater School District
05.2025 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
Health Services Consultant 1
Washington State Department of Health
02.2019 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Fostered lasting relationships with customers through effective communication and quick response
- Served customers with knowledgeable, friendly support at background stage of application process
- Lead with empathy, as guiding applicant in process
- Proactively communicate with your supervisor and manager if a caller or an issue appears to escalate and or is beyond efforts that you have attempted in order to support callers with thorough and quality customer service.
- Maintain the highest degree of confidentiality in all aspects of work including review, data entry, and communication to internal staff and outside parties. This includes but is not limited to information submitted by applicants, information obtained through background checks (criminal history record information).
- Fielded customer complaints and resolving issues and reaching conclusions.
Student Teacher, Third Grade
Black Lake Elementary
09.2024 - 12.2024
- Instructed students in core educational principles, concepts, and in-depth subject matter.
- Introduced new technology into classroom to optimize teaching and increase student interest.
- Explained class material to children under supervision from teacher.
- Wrote and completed practice lesson plans, incorporating student feedback and teacher comments for comprehensive success.
- Supported students outside of classroom environments by contributing to assemblies, athletic events and special performances.
- Reported back to faculty advisor about personal progress, identifying areas for improvement and making plans for enhanced progress.
- Pursued every opportunity to grow abilities and take on increasing responsibility.
- Supported lead teachers in daily tasks such as attendance records, test administration and behavioral enforcement.
- Cultivated positive relationships with administration, teaching staff, and students.
- Worked with classroom teacher to learn about current standards and best practices.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Assisted in administering tests and other assessments to evaluate student progress.
- Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
- Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
Secretary Senior
Washington State Department of Health
01.2017 - 02.2019
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests with WIC clients and FMNP participants.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Bartender
El Sarape 3
03.2016 - 04.2017
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with inventorying beverage stock and bar supplies.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Master of Arts - Education
Grand Canyon University
Phoenix, AZ12-2024
Bachelor of Science - Recreation And Tourism
Central Washington University
Ellensburg, WA03-2013
Skills
- Activity management
- Classroom management
- Student records management
- Verbal and written communication
- Lesson planning
- Relationship building and management
- Group and individual instruction
- Positive reinforcement
- Student engagement
- Mathematics instruction
- Adaptable
Timeline
Substitute Teacher
Tumwater School District
05.2025 - Current
Student Teacher, Third Grade
Black Lake Elementary
09.2024 - 12.2024
Health Services Consultant 1
Washington State Department of Health
02.2019 - Current
Secretary Senior
Washington State Department of Health
01.2017 - 02.2019
Bartender
El Sarape 3
03.2016 - 04.2017
Master of Arts - Education
Grand Canyon University
Bachelor of Science - Recreation And Tourism
Central Washington University
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