Summary
Overview
Work History
Education
Skills
Awards
Projects
Certification
Timeline
Generic

Carley Johns

Akron,OH

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

SERVER

Applebees
06.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained clean and orderly dining area for enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies and refresh dining room.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

ASSISTANT CATERER

Village Catering
09.2018 - Current
  • Streamlined catering operations for improved efficiency and client satisfaction through effective time management.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Enhanced overall guest experience through detailed attention to presentation aesthetics, creating visually appealing food displays that showcased culinary craftsmanship.
  • Supported catering team members during high-stress situations, promoting positive work environment and efficient problem-solving techniques.
  • Enhanced event success by efficiently coordinating catering services and managing food presentation.
  • Coordinated logistics for off-site events, including transportation of food, equipment, and personnel, ensuring timely arrival and setup at various locations.
  • Increased repeat business by consistently providing exceptional customer service and maintaining strong professional relationships with clients.
  • Assisted in successful execution of large-scale events by effectively delegating tasks to catering staff members.
  • Motivated staff to perform at peak efficiency and quality.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Maintained flexible work schedule to meet event needs.
  • Demonstrated flexibility in accommodating last-minute changes, contributing to seamless events and satisfied clients.
  • Making connections with families and businesses to ensure successful events.

MERCHANDISE ASSOCIATE

Homegoods
05.2020 - 11.2020
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Aided loss prevention efforts by adhering to company policies and accurately completing transactions at point of sale system.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted, serviced, and thanked all customers.
  • Serving role of customer satisfaction by pointing them to right product that suits their wants and needs.

SALES ASSOCIATE

American Eagle
07.2019 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

High school diploma -

Smithville High School
Smithville, OH
05.2021

Some College (No Degree) -

Akron Wayne College
Orrville, OH

Skills

  • Exceptional customer service
  • Good communication skills
  • Leadership
  • Organizational skills
  • Teamwork, working well with others
  • Problem-solving
  • Cash Handling
  • Suggestive Selling
  • Reliable and Responsible
  • Adaptable and Flexible
  • Relationship Building

Awards

  • Earned employee of the month twice for delivering exceptional customer service.
  • Awarded the neighborhood specialist role from management to onboard and train new hires.


Projects

Lebron James Family Foundation, volunteer.  Participated in the family foundation for years volunteering at many events, including the I Promise School, Cedar Point family fun day, taco Tuesday, town hall dinners and more!




Certification

Food and Beverage

Timeline

SERVER

Applebees
06.2022 - Current

MERCHANDISE ASSOCIATE

Homegoods
05.2020 - 11.2020

SALES ASSOCIATE

American Eagle
07.2019 - 12.2019

ASSISTANT CATERER

Village Catering
09.2018 - Current

High school diploma -

Smithville High School

Some College (No Degree) -

Akron Wayne College

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Carley Johns