Summary
Overview
Work History
Education
Skills
Timeline
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Carley Karnes

Summary

Empathetic and results-driven professional with 8+ years of diverse industry experience in technology, hospitality, food service, and retail. Skilled in delivering exceptional service and problem-solving to enhance customer satisfaction in fast-paced environments, as well as through phone or email interactions. Collaborative team player with expertise in AI training, client outreach, and fostering positive client relationships. Committed to driving business success and contributing to a thriving work environment.

Overview

8
8
years of professional experience

Work History

AI Trainer

Outlier
10.2024 - Current
  • Analyzed AI outputs and provided feedback to drive iterative improvements
  • Researched AI advancements to integrate innovative techniques into training
  • Managed time efficiently in order to complete all tasks within deadlines.

Server/Bartender

Ruby Tuesday
01.2023 - 09.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Search Engine Evaluator

Lionbridge (TELUS International)
03.2020 - 11.2022
  • Enhanced search engine accuracy by conducting comprehensive evaluations of query results.
  • Contributed to search engine optimization by analyzing website content for relevance and quality.
  • Conducted extensive research on specific topics to ensure accurate representation within search engines.
  • Helped maintain a seamless user experience by promptly addressing critical concerns related to navigation, functionality, or other technical issues within the platform.
  • Evaluated search engine results based on predefined guidelines, ensuring consistency and reliability across all queries.
  • Addressed discrepancies between desired results and actual output through detailed analysis of search patterns and data trends.

Massage Therapist and Retail Consultant

True Organics Spa
05.2019 - 02.2020
  • Scheduled client appointments and managed incoming and outgoing phone communications, including cold calls to clients
  • Operated cash register and documented client intake forms in compliance with HIPAA
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.

Sandwich Artist and Shift Lead

SUBWAY®Restaurants
08.2017 - 12.2018
  • Processed cash, check, and card payments
  • Resolved a diverse range of customer complaints
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Education

Massage Therapy License -

Sylvain Melloul International Hair Academy
Lynchburg, VA
05.2019

Advanced High School Diploma -

Staunton River High School
Moneta, VA
05.2018

Skills

  • Effective Research Skills
  • Conflict resolution
  • Money Management
  • Empathy and patience
  • Effective Team Collaboration
  • Skilled in Managing Multiple Responsibilities
  • Detail-Oriented Analysis
  • Accurate Data Entry
  • POS system operation
  • Word, PowerPoint, Google Docs

Timeline

AI Trainer

Outlier
10.2024 - Current

Server/Bartender

Ruby Tuesday
01.2023 - 09.2024

Search Engine Evaluator

Lionbridge (TELUS International)
03.2020 - 11.2022

Massage Therapist and Retail Consultant

True Organics Spa
05.2019 - 02.2020

Sandwich Artist and Shift Lead

SUBWAY®Restaurants
08.2017 - 12.2018

Advanced High School Diploma -

Staunton River High School

Massage Therapy License -

Sylvain Melloul International Hair Academy

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Carley Karnes