Carley Keough
Fuquay-Varina
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing both onshore and offshore employees and keeping efficient production in accordance with project scope, timelines, and budget. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through dedication, mentoring, and empowering teams to excel in performance.
Overview
6
6
years of professional experience
Work History
Project Manager
CoEnterprise
01.2023 - Current
- Lead projects to completion within budget, timeline, and resourcing constraints to drive successful software implementations focused on Tableau, AWS, Informatica and Snowflake
- Manage onshore and offshore resource teams of 40+ with concise and effective communications, action item tracking, project plan creation and updates
- Provide project updates and escalations to leadership and key business stakeholders
- Understand business requirements within contracts to create project plans, execute implementation, and identify possible needs for change orders based on current scope
- Lead process improvement processes for requirement definition and SOW reviews to ensure alignment across sales and services teams
- Creation and distribution of presales questionnaire to promote ease of project transition from sales to services and expedite project start dates to decrease client onboarding time and project delays
- Develop project collateral such as trackers, action item prioritization, and governance documentation for team organization and stakeholder updates
- Evaluate resourcing needs within given project scope to ensure proper resourcing and consulting placements
- Assist with add on business by identifying additional resource needs and new use cases to win $350K deal with existing customer
- Drive managed services efforts and support on platform build to monitor infrastructure health and KPI's
- Manage auditing checklist and collect evidence for solution delivery to ensure security and compliance.
- Provide detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Implement continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness
Services Operations / Resource Manager
CoEnterprise
10.2021 - 01.2023
- Established a process and routine for identifying operational anomalies
- Report creation and data analysis to better understand business forecasts and resource allocations
- Reviewed executed contracts to accurately setup project budgets internally
- Process improvement for business practices such as allocation reporting, project intake and closeout
- Documentation and analysis of all current processes to understand areas for process improvement
- Data management of all subcontracted projects including time and budget tracking and invoicing
- Owned resource onboarding and internal system setup for enhanced speed to market timeline
- Analysis of vendor and client time tracking to ensure data accuracy and elimination of billing errors
- Worked alongside Services leads to identify consulting skill gaps and address hiring needs
- Successfully managed direct report by offering support without micromanaging and allowing them to own tasks while still being available when needed
- Practiced adaptability in evolving environments and transitioning into new roles and teams
- Created positive working relationships with external Partners to successfully become approved and top rated vendors
- Optimized resource allocation for enhanced productivity and cost savings
- Conducted risk assessments to mitigate potential issues before they impacted business operations or resources
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
Project Support Specialist
IQVIA
10.2019 - 09.2021
- Reconstructed overall financial recovery process for the CSMS GBU IT team
- Managed marketing automation projects to ensure timely delivery to customers by managing offshore and onshore workloads, project timelines, and delivering updates to key stakeholders
- Streamlined vendor assessment process to reduce overall completion time from 90 days to 14 days
- Analyzed project performance data to identify areas of improvement
- Organized PO and invoice tracking to better assess team budget and P&L reporting
- Developed excellent vendor relations for resource onboarding and SOW creation and tracking to ensure compliance with corporate contractor program
- Produced and analyze project financial health via T&L reporting and project lifecycle tracking
- Produced monthly financial reports to process cost recovery
- Assisted with P&L analysis and management responsibility for $2Million Global Business Unit across multiple product lines
- Spearheaded time management process to ensure team compliance
- Networked internally to create a cohesive ecosystem across IQVIA departments
- Coordinated calendars, record management, meeting minutes and documentation of project status
- Owner of the procurement and tracking of all product licensing
Human Resources Associate
Maxim Healthcare Services
03.2018 - 10.2019
- Guided candidates through application, credentialing, and onboarding process
- Streamlined credentialing process to reduce hiring time by 75%
- Nominated as top performer in credentialing and speed to hire
- Demonstrated positive professional interactions with all candidates, caregivers, clients, and customers
- Tracked all credentials for healthcare staff to ensure compliance was always met for both Maxim and staffed facilities
- Took on additional roles such as Travel Division credentialing, facility submissions, and orientations
- Paid significant attention to detail to maintain and retain staff files
- Worked closely with recruiters to ensure quality candidates and employee retention
- Rapidly adapted to new credentialing software and record retention guidelines to pass corporate audits.
Education
Bachelor of Science (B.S.) in Kinesiology -
Michigan State University
05.2017
Skills
- Excellent Customer Relations
- Highly Organized
- Strong Communication
- Project Management
- Cross-Functional Collaboration
- Time Management
- Conflict Resolution
- Problem Solving
- Adaptability
- Leadership
- Project Estimation and Bidding
Timeline
Project Manager
CoEnterprise
01.2023 - Current
Services Operations / Resource Manager
CoEnterprise
10.2021 - 01.2023
Project Support Specialist
IQVIA
10.2019 - 09.2021
Human Resources Associate
Maxim Healthcare Services
03.2018 - 10.2019
Bachelor of Science (B.S.) in Kinesiology -
Michigan State University
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