Carley Kilcrease
Flowery Branch,GA
Overview
2023
2023
years of professional experience
Work History
Patient Care Assistant
Visiting Angels Home Care
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care.
- Gathered medical information, weight and height measurements and vital signs.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Transported patients between rooms and appointments or testing locations.
Sales Team Manager/Jewelry Artisan
Stoneage Natural Rocks & Crystals
Buford, GA
09.2021 - 11.2022
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved issues quickly to maintain productivity goals.
- Promoted a positive working environment through effective conflict resolution strategies and open lines of communication among team members.
Front Desk Receptionist
Singletons Marine Yacht Sales Group
Buford, GA
04.2013 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Tracked important information in Microsoft Excel spreadsheets and ran reports or generated graphs using data.
Server
Coastal Breeze Seafood Grill
Buford, GA
05.2012 - 01.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Sales expertise
- Digital photography
- Social media marketing
- Social media management
- Marketing analytics
- Attention to detail
- Time management
- Telephone etiquette
- Data entry
- Problem-solving skills
- Appointment scheduling
- Administrative skills
- Office organization
Timeline
Sales Team Manager/Jewelry Artisan
Stoneage Natural Rocks & Crystals
09.2021 - 11.2022
Front Desk Receptionist
Singletons Marine Yacht Sales Group
04.2013 - 09.2021
Server
Coastal Breeze Seafood Grill
05.2012 - 01.2016
Patient Care Assistant
Visiting Angels Home Care