Summary
Overview
Work History
Education
Skills
Timeline
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Carley Moore

Kennewick,WA

Summary

Hardworking representative focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Organized team player bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in different programs and customer service and ability to quickly learn new processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Operations Representative 1

Gesa Credit Union
02.2021 - Current
  • Wrote accurate orders to manage transfers, verified transactions and maintained thorough records
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to Gesa's products and services
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Member Call Center Representative

Gesa Credit Union
07.2019 - 02.2021
  • Answered telephone calls, managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
  • Developed greater understanding of customer service techniques
  • Followed established guidelines and procedures
  • Maintained and updated files and records to support efficient call center operations
  • Supported members with multiple credit union operations through phone or online chat.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed anywhere from 50-100 calls a day.

Sales Floor Associate

Mother's
09.2018 - 07.2019
  • Escorted customers directly to target merchandise to deliver best-in-class service
  • Upheld organizational, cleanliness, and recovery standards for sales floor and helped maintain entire store at professional level
  • Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
  • Calculated sales prices and total purchases, and processed cash or credit transactions
  • Minimized loss by watching for and recognizing security risks and active theft
  • Sorted through customer trade-ins and donations to ensure quality and produce revenue.

Hostess

Sterling's Steakhouse
02.2018 - 07.2018
  • Maintained neat and well-groomed appearance and observed all uniform requirements
  • Supported servers by greeting tables after escorting to seats, providing water or taking beverage orders, and running food
  • Greeted guests with upbeat and positive attitude and engaged in personable conversation to address seating needs
  • Met needs of guests by listening to special requests and accommodating them accordingly
  • Escorted guests to tables, provided menus, and discussed daily specials
  • Seated guests, accounting for special requests and available seating
  • Cleaned and sanitized tables, menus, and dining areas in accordance with company and industry standards
  • Greeted guests and bade farewell to departing guests, presented menus, and announced the name of the server.

Education

Bachelor of Science in Business with a minor in Marketing - Business Marketing

Western Governors University
Salt Lake City
10.2027

High School Diploma -

Richland High School
Richland, WA
06.2018

Associate of Arts -

Columbia Basin College
Pasco, WA
06.2018

Skills

  • Critical thinking
  • Active listening
  • Organizational skills
  • Flexible
  • Friendly, positive attitude
  • Problem resolution
  • People skills
  • Organization
  • Communication
  • Decision-making
  • Time Management
  • Customer Service

Timeline

Operations Representative 1

Gesa Credit Union
02.2021 - Current

Member Call Center Representative

Gesa Credit Union
07.2019 - 02.2021

Sales Floor Associate

Mother's
09.2018 - 07.2019

Hostess

Sterling's Steakhouse
02.2018 - 07.2018

Bachelor of Science in Business with a minor in Marketing - Business Marketing

Western Governors University

High School Diploma -

Richland High School

Associate of Arts -

Columbia Basin College

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Carley Moore