Carley Moticka
Windsor Locks,CT
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
East Windsor Ambulance Association
10.2014 - Current
- Care and treat patients
- Assist the community
- Respond to emergency calls
- Update personnel files
Medical Assistant
GoHealth Urgent Care
12.2023 - 09.2024
- Conduct patient registration, including processing copays
- Prepare patients for visits by collecting vital signs and Point of care testing
- Restock exam rooms
- Complete Daily logs along with QA testing
Assistant Practice Manager
Valley Sports Physicians and Orthopedic Medicine
06.2023 - 12.2023
- Process patient check-ins/checkouts
- Booking appointments
- Answer patients’ questions
- Insurance Authorizations
- Assist with staff supervision and management
Medical Assistant
Prohealth Physicians
01.2023 - 06.2023
- Room patients and collect vital signs
- Verify patients charts
- Run point of care test
Practice Coordinator
Trinity Health of New England Medical Group
02.2022 - 10.2022
- Ensuring all policies and procedures are followed
- Assist Front desk and medical assistant positions when short staffed
- Responsible to day-to-day operation and is the first line oversight of the practice
- Approved PTO for staff and physicians
- Supports the Practice Manager with the financial management, staffing, marketing, quality improvement, customer service, and facility management of the practice
Logistics Coordinator
Stryker Orthopedics
06.2021 - 02.2022
- Schedules routes for field staff to minimize drive time and/or distance as needed and suggests alternative routes when appropriate
- Achieve operational excellence via team-based and product-focused orientation, capacity planning, continuous improvement, safety awareness, and cost reduction to be implemented, so timely, accurate deliveries are produced
- Ensure individuals and team achieve or exceed all performance metrics
- Metrics may include, but are not limited to, quality, reliability, implant availability, budgets, productivity, efficiency, inventory, cost reduction and revenue
Clinical Resource Management Associate
Hartford Healthcare
01.2021 - 06.2021
- Coordinate with insurance providers
- Release Clinical information
- Coordinate with nurses to appeal denials
Public Safety Dispatcher
Town of Enfield
03.2018 - 06.2021
- Dispatch Police, Fire, and Medical to emergency calls
- Answer 911 calls and Routine calls
- Provide pre-arrival medical instructions
Certified Medical Assistant
Starling Physicians
10.2017 - 03.2018
- Room Patients and Collect Vital Signs
- Answer phone calls
- Refill Medications
Patient Care Coordinator
Jefferson Radiology
Farmington, CT
07.2016 - 10.2017
- Screen Patients for MRI appointment
- Room Patient and set up exams
- Verify clinical information
Public Safety Dispatcher
American Medical Response
Springfield, MA
03.2016 - 07.2016
- Dispatch Ambulances to emergency and transfer calls
- Answer emergency calls
Certified Medical Assistant
Prohealth Physicians
Glastonbury, CT
04.2015 - 03.2016
- Room Patients and collect vital signs
- Run test such as POC test
- Schedule appointments
Patient Access Associate
Eastern Connecticut Health Network
Vernon, CT
06.2014 - 02.2015
- Register Patients
- Assist patients
Customer Service Representative
Jefferson Radiology
East Hartford, CT
11.2012 - 06.2014
- Schedules multiple appointments for both patients and doctor offices
- Provide the best customer service following established protocol
- Use critical thinking skills to provide the least amount of patient impact
- Train new employees
Education
Bachelors - Business Administration
Southern New Hampshire University
01.2021
Emergency Medical Technician -
Asnuntuck Community College
Enfield, CT01.2014
Medical Assistant Certification -
Branford Hall Career Institute
Windsor, CT01.2012
High school Diploma -
Windsor Locks High School
Windsor Locks, CT01.2011
Skills
- HIPAA and OSHA regulations
- Schedule management
- Supplies ordering
- New hire training
- Employee operations
- Medical personnel recruitment
- Staff management
- Clinical improvement initiatives
- Electronic health records
- Employee performance
- Performance metrics
Certification
State of CT License, 17367
Timeline
Medical Assistant
GoHealth Urgent Care
12.2023 - 09.2024
Assistant Practice Manager
Valley Sports Physicians and Orthopedic Medicine
06.2023 - 12.2023
Medical Assistant
Prohealth Physicians
01.2023 - 06.2023
Practice Coordinator
Trinity Health of New England Medical Group
02.2022 - 10.2022
Logistics Coordinator
Stryker Orthopedics
06.2021 - 02.2022
Clinical Resource Management Associate
Hartford Healthcare
01.2021 - 06.2021
Public Safety Dispatcher
Town of Enfield
03.2018 - 06.2021
Certified Medical Assistant
Starling Physicians
10.2017 - 03.2018
Patient Care Coordinator
Jefferson Radiology
07.2016 - 10.2017
Public Safety Dispatcher
American Medical Response
03.2016 - 07.2016
Certified Medical Assistant
Prohealth Physicians
04.2015 - 03.2016
Emergency Medical Technician
East Windsor Ambulance Association
10.2014 - Current
Patient Access Associate
Eastern Connecticut Health Network
06.2014 - 02.2015
Customer Service Representative
Jefferson Radiology
11.2012 - 06.2014
State of CT License, 17367
Bachelors - Business Administration
Southern New Hampshire University
Emergency Medical Technician -
Asnuntuck Community College
Medical Assistant Certification -
Branford Hall Career Institute
High school Diploma -
Windsor Locks High School
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