Carley Parris

• Utilized QA environments for continuous testing of web applications.
• Improved performance of automation by updating existing tests, resulting in decreased overnight run-time.
• Prepared test plans to implement test suites for new and existing product features using JIRA, Jenkins and IntelliJ IDEA.
• Conducted research and generated ideas with C-level executives and directors to improve team collaboration and streamline quality standards.

Key Achievements:

• Diagnosed and assisted in resolving a product-stopping ChromeDriver issue prior to reaching Production.

• Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
• Led a team of technical support specialists, ensuring efficient issue resolution and timely customer follow-ups.
• Collaborated with cross-functional teams to identify areas for system improvements, workflow efficiency and implement necessary changes.
• Reduced ticket backlog by implementing effective prioritization strategies and delegating tasks accordingly.

Key Achievements:

• Proactively delegated responsibilities and time-managed staff and resources to enhance automation skills and boost productivity.

• Increased employee knowledge through ongoing technical support, continued training and side-by-side sessions.
• Built Slack workflows to provide timely acknowledgment to employee questions.
• Collaborated with Bullhorn One Leadership to decrease overall ticket backlog and address outstanding JIRAs.

Key Achievements:

• Accomplished the BBO Training Assistant Internship.
• Managed & collaborated senior responsibilities for BH1 & BBO products.

• Delivered an incredible customer experience through attentiveness in addressing client inquiries in a timely manner.
• Communicated with fellow analysts to troubleshoot and analyze client questions and concerns.
• Decreased response times with efficient ticket management and prioritization of urgent issues.

Key Achievements:

• Accomplished the BBO Senior Internship.
• Participated in the Bullhorn Ambassador Program.