Carley Porter
Big Bear Lake,CA
Summary
Dynamic professional with a proven track record at Big Bear High Altitude Training Center, excelling in planning and coordination. Recognized for enhancing customer service protocols and fostering a motivating training environment. Skilled in first aid and clear communication, effectively managing high-volume foot traffic while ensuring client safety and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administration and Trainer
Big Bear High Altitude Training Center
12.2024 - Current
- Upheld high standards of cleanliness and orderliness in reception space to improve guest experience.
- Facilitated scheduling and event planning for fitness programs.
- Collaborated with team members to improve customer service protocols and workflows.
- Provided support during peak hours by managing high-volume foot traffic effectively.
- Conducted group training sessions, fostering a supportive and motivating environment.
- Monitored client progress, providing feedback and adjustments to training plans as needed.
- Educated clients on proper exercise techniques and safety protocols to prevent injuries.
- Assisted in maintaining gym equipment, ensuring functionality and safety for all users.
- Promoted gym services through community outreach, increasing member engagement and retention.
Administrator
The Fitness Source
11.2022 - 11.2024
- Monitored inventory levels of supplies, reporting needs to management for restocking.
- Greeted and assisted members, ensuring a welcoming environment for all guests.
- Managed front desk operations, including member check-ins and appointment scheduling.
- Responded to inquiries regarding memberships, services, and facility amenities.
- Processed payments and membership renewals efficiently using point-of-sale systems.
Server
Firerock
03.2024 - 06.2024
Server
Paperboy
04.2022 - 07.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted customers with menu selections and provided recommendations on daily specials.
- Kept dining space tidy and orderly to improve guest experience.
Server
Two Brothers Bar & Grill
01.2017 - 06.2021
- Assisted customers with menu selections and provided recommendations on daily specials.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Environmental Studies - Sustainable Agriculture
Maharishi International University
Fairfield, IA08.2022
Bachelor Of Environmental Science - Sustainability Studies
University of Wisconsin, La Crosse
La Crosse, WI08.2019
GED -
Edgerton High School
Edgerton, WI01.2018
Skills
- Planning and coordination
- Creative problem solving
- First aid
- Attention to detail
Certification
CPT
YTT
First Aid and CPR
Languages
Spanish
Limited Working
Timeline
Administration and Trainer
Big Bear High Altitude Training Center
12.2024 - Current
Server
Firerock
03.2024 - 06.2024
Administrator
The Fitness Source
11.2022 - 11.2024
Server
Paperboy
04.2022 - 07.2022
Server
Two Brothers Bar & Grill
01.2017 - 06.2021
Environmental Studies - Sustainable Agriculture
Maharishi International University
Bachelor Of Environmental Science - Sustainability Studies
University of Wisconsin, La Crosse
GED -
Edgerton High School
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