Carley Richards
Woodstock,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Sales Agent
VeK Maschinenfabrik
05.2024 - Current
- Selected tools, materials and equipment and tracked inventory
- Reviewing open solicitations, validating the supply chain
- Establishing relationships with Manufacturer's, Distributor's and suppliers
- produce and distribute products and services for the military, such as valves, transmissions, supplies, and electronic systems
- Generating quotes from the manufacturer to complete traceability request
- Increased sales by building strong customer relationships and providing excellent service.
Restaurant Team Member
Chick-fil-A
04.2023 - 08.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Surgery Coordinator
AdventHealth Gordon
01.2018 - 10.2021
- Kept a detailed record of all requests for medical records and information
- Followed state and federal healthcare guidelines and laws, and I reported any instances of non-compliance
- Coordinated pre- and post-operative care for surgical procedures with the patient, referring physician, and surgical specialist
- Coordinated testing, labs, and other diagnostic data to ensure proper clearance prior to surgery
- Entered data into the Athena system, including payments, account information, and call logs
- Kept an efficient surgery scheduled by keeping tracked of daily activities and resolving potential conflicts
- Scheduled surgeries for four surgeons
- Advised the patient on personal financial responsibility and worked with billing to resolve the patient's account
BDC Representative
Mtn View Nissan of Dalton
02.2021 - 05.2021
- Kept in touch with clients on a regular basis to assess overall satisfaction, resolve complaints, and promote new services
- Improved the effectiveness of advertising campaigns by increasing engagement through social media and other digital marketing strategies
- Documented and updated customer inquiries in CRM system
- Contacted customers to promote current marketing incentives
- Persuaded potential customers to me an appointment to go over options
Office Assistant
Max Proctor
09.2011 - 12.2017
- Combed through files, records, and other documents in order to gather information in order to respond to requests
- Kept track of inventory and placed orders for office supplies, always looking for the most cost-effective options
- Implemented a record filing system to improve document organization and management
- Handled all incoming and outgoing correspondence, made copies, and sent faxes
- Was in charge of collecting payments, issuing receipts, and updating accounts to reflect new balances
- Organized, filed, and labeled paperwork
Assistant Manager
Sketchers Factory Outlet
01.2017 - 08.2017
- Interacted with customers to assess their needs and recommend products or services
- Increased earnings by achieving sales goals, improving customer service, and sticking to team goals
- Advanced to keyholder and assistant manager-in-charge in the absence of the manager
- Provided excellent customer service in a timely manner
- Prepare weekly/monthly sales reports and consolidate them
- Direct, supervise, and assign employees to specific duties, such as taking inventory
- Directed staff management, task delegation, merchandising, and customer service
Retail Sales Associate
Ann Taylor Outlet
09.2015 - 11.2016
- Answered product questions using up-to-date sales and store promotions information
- Refunded payments for returned items, processed exchanges, and offered store credit to ensure customer satisfaction
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Greeted customers, assisted them in finding merchandise, and made recommendations
Education
Psychology
Shorter University
Rome, GAHigh School Diploma -
Calhoun High School
Calhoun, GA05-2013
Skills
- Client Relations
- Customer Assistance
- Microsoft Excel proficiency
- Office Administration
- Basic computer support
- Customer Service
- Time Management
- File Organization
- Administrative Support
- Excel spreadsheets
Timeline
Sales Agent
VeK Maschinenfabrik
05.2024 - Current
Restaurant Team Member
Chick-fil-A
04.2023 - 08.2023
BDC Representative
Mtn View Nissan of Dalton
02.2021 - 05.2021
Surgery Coordinator
AdventHealth Gordon
01.2018 - 10.2021
Assistant Manager
Sketchers Factory Outlet
01.2017 - 08.2017
Retail Sales Associate
Ann Taylor Outlet
09.2015 - 11.2016
Office Assistant
Max Proctor
09.2011 - 12.2017
Psychology
Shorter University
High School Diploma -
Calhoun High School
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