Carley Schumann

Summary

Dynamic Health and Beauty Manager at Natural Grocers with a proven track record in brand representation and client relationship building. Enhanced customer satisfaction through tailored product recommendations and innovative marketing strategies, driving repeat business. Skilled in budgeting and team leadership, consistently delivering exceptional service and fostering loyalty in a competitive market.

Overview

years of professional experience

Work History

Health and Beauty Manager

Natural Grocers

12.2017 - 04.2025

Delivered product demonstrations and sample applications, raising exposure of key brands.
Offered make-up tips and popular tutorials in alignment with latest trends.
Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
Provided World Class Customer service as the company's number one priority.
Managed margins and overall department profitability.
Merchandised shelves, endcaps and dynamic displays.
Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Handled register functions including backup cashiering, managing customer returns, addressing customer complaints and covering register shift changes.
Continually increased product knowledge on a variety of different products.

Operations Associate & Animal Care Specialist

Lifetime Pet

08.2015 - 05.2017

Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Followed shipping and receiving procedures for goods and materials.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Administered medications to animals in treatment and documented changes in condition.
Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
Kept animals clean and free of contaminants to promote optimal health.
Cleaned animal enclosures to maintain clean living spaces for pets and prevent spread of disease.
Fed and watered animals to provide necessary nutrients and keep pets healthy.
Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
Maintained equipment and facility to keep animal care environment and tools in good working order.
Kept cages, kennels, play yards, and grooming areas neat and clean.
Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Evaluated retail customers' product needs and promoted appropriate store products.
Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
Upheld proper visual merchandising standards on retail floor and windows.
Tagged and prepared new merchandise for retail sales.

Education

Associate of Arts - Associate of Arts (A.A.) in Psychology

Johnson County Community College, Overland Park, KS

05-2015

Skills

Brand representation
Staff training and development
Marketing and promotions
Client relationship building
Creativity and innovation
Sales strategy development
Budgeting and financial management
Team leadership
Effective communication
Strategic planning
Self motivation
Active listening
Time management abilities

Team collaboration
Problem-solving aptitude
Relationship building
Adaptability and flexibility
Multitasking
Communication skills
Performance reviewing
Professional and courteous
Employee training
Task delegation
Decision-making
Attention to detail
Goal setting

Accomplishments

Achieved a 30% increase in departmental sales through strategic initiatives and performance optimization.
Resolved 95% of customer issues within 24 hours.
Provided guidance and professional development support to team members, fostering growth and improved performance.

Interests

I enjoy helping others and giving back to the community
Gardening
Cooking
Backpacking and Hiking
Music/group singing
Youth mentor, providing guidance and support to empower the next generation of leaders
Outdoor Recreation
DIY and Home Improvement
Avid Reader
Animal Welfare Advocacy
Acting and Theater

Timeline

Health and Beauty Manager - Natural Grocers