Carley Thompson
Salem,VA
Summary
Dynamic professional with a proven track record at Delta Dental of Virginia, excelling in client support and compassionate understanding. Enhanced member retention through exceptional service and streamlined operations. Adept at prioritization and collaborative teamwork, consistently fostering positive relationships and delivering impactful results in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Cashier
Dollar Tree
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Assistant Manager
Dominos's Pizza
09.2019 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Producer Help Desk Specialist
United Healthcare Group
02.2019 - 09.2019
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Informed clients of policies and procedures.
New Business Case Manager
Pacific Life
02.2018 - 02.2019
- Collaborated with cross-functional teams to develop innovative strategies for new business growth.
- Maintained detailed records of all case-related activities, ensuring accurate documentation and timely reporting to relevant stakeholders.
- Developed strong relationships with clients, fostering trust and loyalty towards the company.
- Led team meetings to discuss ongoing projects and address any concerns or challenges arising during the course of work.
- Managed a diverse portfolio of clients, catering to their unique needs while maintaining high standards of service delivery.
- Improved client satisfaction by effectively managing new business cases and resolving issues promptly.
Customer Service
Delta Dental of Virginia
04.2013 - 02.2018
- Delivered excellent internal and external customer service.
- Increased member retention through exceptional customer service during stressful situations.
- Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
- Trained staff on new product features, ensuring knowledgeable customer service.
- Resolved customer service issues with timely and professional resolutions.
- Streamlined operations by implementing efficient customer service processes and procedures.
Education
High School Diploma -
Glenvar High School
Salem, VA06-2012
C.C.M.A - Medical Assistant
Roanoke Higher Education Center
Roanoke, Va03-2025
Nursing Assistant - Certified Nursing Assistant
Fast Track
Roanoke, Va04-2013
Skills
- Client Support
- Client Assistance
- Dependable Professionalism
- Compassionate Understanding
- Prioritization and Scheduling
- Disinfection Practices
- Collaborative Teamwork
- Essential Patient Care Skills
- Positive Interpersonal Skills
Timeline
Cashier
Dollar Tree
10.2024 - Current
Assistant Manager
Dominos's Pizza
09.2019 - 10.2022
Producer Help Desk Specialist
United Healthcare Group
02.2019 - 09.2019
New Business Case Manager
Pacific Life
02.2018 - 02.2019
Customer Service
Delta Dental of Virginia
04.2013 - 02.2018
High School Diploma -
Glenvar High School
C.C.M.A - Medical Assistant
Roanoke Higher Education Center
Nursing Assistant - Certified Nursing Assistant
Fast Track
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