Carley Annette Buff

My duties include:

• Schedule and facilitates move-in orientation appointments with future residents
• Collaborate closely with maintenance on move-in inspections and make-ready progress
• Quickly addresses problems and develops solutions that can fully and successfully be implemented.
• Managed filing systems for electronic and hard copy documents to keep organized records.
• Used job-related software to draft and finalize written correspondence and documentation.
• Prepared agendas and took notes at meetings to archive proceedings.
• Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
• Gathered and organized materials to support operations.

• For the past three years I have made it to the company’s “Million Dollar Club”, 5 million dollars in revenue
• Promoted to Move-In coordinator in January 2020
• Duties include:
• Lease apartments and sell property’s products and services to prospects
• Respond to internet leads, answer prospect phone calls and conduct property tours
• Utilize sales, networking, and marketing strategies to help increase property traffic
• Effectively communicate details of the different apartment unit options and variations
• Maintain thorough product knowledge of the property and market competition
• Provide exemplary customer service to both current and prospective residents
• Accurately prepare and enter lease related paperwork and information into internal resident database
• Plan, schedule and organize resident events
• Expert in the following platforms: Yardi, CRM, and Rent Café.
• Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.

• I trained and managed employees in my department to give the ultimate service and create loyal customers
• Trainer for our DOS systems on our computers and tablets
• Managing customer satisfaction for customers that need assistance inside and outside my store
• Constant circulation on the floor to help customers and staff
• Leadership and development team leader, for employees that want to grow in the company
• Scheduling, schedule changes
• Inventory issues, floor appearance
• Recognition team”; to maintain and boost morale
• Teacher and trainer for new hire orientation classes
• Product knowledge trainer and developer
• Employee development and disciplinary action (Verbal warnings, write ups, etc.)
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

• Opening and Closing procedures
• Customer service manager
• Cash handling, bank deposits
• Floor sets and merchandizing
• Sales training/shadowing
• Product flow Management
• Scheduling
• Attaching sensors and tagging new products
• Employee development.