Carli Chapman
Milford,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Also a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Rental Coordinator
RDO Equipment
Yuma, AZ
06.2003 - 10.2010
- Monitored daily rental schedules and ensured timely delivery of products and services.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Resolved customer complaints or disputes related to rentals in a professional manner.
- Explained policies and reviewed documentation to obtain signatures.
- Verified customer identity and credit worthiness prior to approving rental requests.
- Answered telephones to assist customers and resolve issues.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Managed financial accounts related to the rental business including budgeting.
- Updated and maintained rental agreement files and documents.
- Coordinated shuttle services by communicating with drivers.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Assisted customers in selecting appropriate rental options based on their needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate records of all rental transactions in the company database.
- Coordinated rental contracts and agreements with customers, vendors, and other stakeholders.
- Ensured compliance with local laws, regulations, and safety standards for rentals.
- Advised management on ways to improve efficiency of the rental operations.
- Organized inventory of available rental units by type, size, condition.
- Scheduled preventative maintenance for all rented equipment as needed.
- Provided exceptional customer service to ensure satisfaction with rental services.
- Prepared and submitted reports to supervisor.
- Managed daily operations, client relations and IT.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Responded promptly to inquiries regarding availability of rental units or services.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
GED -
Cibola High School
Yuma, AZ03-1994
Skills
- Rental Transactions
- Contract Management
- Maintenance Management
- Prospecting
- Reservations
- Lead Conversion
- Lease Management
- Business Administration
- Sales Support
- Complaint Resolution
- Employee Coaching
Timeline
Rental Coordinator
RDO Equipment
06.2003 - 10.2010
GED -
Cibola High School
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