Summary
Overview
Work History
Education
Skills
Timeline
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Carli Jones

Baton Rouge,LA

Summary

I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. As a Customer Service Representative, I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. I find that Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions lead to longlasting loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

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05.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Team Supervisor

CC's Coffee House
05.2021 - 10.2022
  • Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
  • Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
  • Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
  • Partnered with manager to train and develop team member skillsets and competencies.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement.

Customer Service Cashier

PostNet
06.2019 - 08.2020
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Reviewed order data to verify transactions and shipping dates.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Communicated with vendors and suppliers to verify timely delivery of goods.

Education

Associate of Arts - Humanities And Social Sciences

River Parishes Community College
Sorrento, LA
05.2020

Skills

  • Staff Training
  • Stocking and Replenishing
  • Fleet Dispatching
  • Retail Sales Customer Service
  • Active Listening
  • Customer Relations
  • Managing Multiple Tasks
  • Customer Consulting
  • Team Development
  • Reading Comprehension
  • Problem-Solving Ability
  • Critical Thinking

Timeline

Customer Service Representative

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05.2023 - Current

Team Supervisor

CC's Coffee House
05.2021 - 10.2022

Customer Service Cashier

PostNet
06.2019 - 08.2020

Associate of Arts - Humanities And Social Sciences

River Parishes Community College

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Carli Jones