Carli Milligan
Goodlettsville,TN
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Staff Zone
06.2021 - Current
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
- Delivered performance reviews, recommending additional training or advancements.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
- Identified and sourced qualified candidates for open positions to meet organizational needs.
Store Manager
Pet People
06.2020 - 06.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Benefits Specialist
Cumberland Heights Treatment Center
08.2018 - 03.2020
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Coordinated with nursing staff to process and direct patients to appropriate departments
Education
High School Diploma -
Harpeth High School
Kingston Springs05.2014
Skills
- Written Communication
- Workflow Planning
- Customer Relations
- Credit and Collections
- Database Administration
- Past Due Balance Management
Accomplishments
- Business Development - Initiated two key partnerships which resulted in revenue growth.
- Supervised team of 25 staff members.
Certification
- OSHA 10
Timeline
Office Manager
Staff Zone
06.2021 - Current
Store Manager
Pet People
06.2020 - 06.2021
Benefits Specialist
Cumberland Heights Treatment Center
08.2018 - 03.2020
High School Diploma -
Harpeth High School
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