Carli Turner
Elon,N
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced and high-stress environments.
Overview
10
10
years of professional experience
Work History
Hotel Placement Team Lead
Headquarters
08.2021 - Current
- Supervise all policyholder and adjuster relations and communication
- Utilized Salesforce CRM for efficient client management
- Manage high-stress and catastrophic situations with compassion
- Consistently managed over 100 files monthly with meticulous accuracy and creative problem-solving
- Provided innovative solutions while satisfying all stakeholders and policyholders
- Coached team members in techniques necessary to complete job tasks.
Reservations & Guest Relations Team Lead
Maui Dive Shop
02.2019 - 05.2021
- Oversaw new business requests and vendor bookings, emphasizing client satisfaction
- Managed proprietary reservation systems and online stores
- Acted as a point of contact for customer issues, de-escalating intense situations to ensure high satisfaction levels
- Maintained and promoted the company's online presence on Yelp, TripAdvisor, and Google
- Handled all scheduling and payroll for the department
Real Estate Broker
Berkshire Hathaway HomeServices Carolina Realty
05.2013 - 08.2018
- Assisted clients in real estate transactions, showcasing strong negotiation skills
- Prepared documents and contracts with precision
- Acted as an intermediary in negotiations
Education
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Charlotte, NCSkills
- Issue and Resolution Tracking
- Solutions Oriented
- Rapid and Adaptive
- Collaborative Team Player
- Troubleshooting and Assistance
- Detail Oriented
- Customer Focused
- Salesforce CRM
- Data Analysis
- Database Maintenance
- Team Leadership
- Communication Proficiency
Timeline
Hotel Placement Team Lead
Headquarters
08.2021 - Current
Reservations & Guest Relations Team Lead
Maui Dive Shop
02.2019 - 05.2021
Real Estate Broker
Berkshire Hathaway HomeServices Carolina Realty
05.2013 - 08.2018
Bachelor of Science - Psychology
University of North Carolina At Charlotte
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