Summary
Overview
Work History
Education
Skills
Timeline
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Carlie Adams

White Plains,KY

Summary

Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

4
4
years of professional experience

Work History

Program Assistant

Charles County Department Of Recreation
03.2023 - Current
  • Assisted with planning and coordinating day-to-day and special program activities, creating fun age appropriate activities.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization.
  • Supported planning and coordination of children/adult programming and associated activities.
  • Managed both digital and physical filing systems and retrieved documents as required.
  • Created and updated records and files to maintain documents.
  • Supported the development of new programs through thorough research and analysis.
  • Enhanced program efficiency by evaluating program performance to identify areas needing improvement or potential opportunities for growth.
  • Provided a safe space for students to discuss personal issues or concerns by establishing trust and maintaining confidentiality.
  • Organized and maintained a clean and safe space for after-school program activities.
  • Established strong relationships with parents and guardians, maintaining open lines of communication regarding student progress.
  • Implemented student safety measures across program to minimize accidents.
  • Trained and supervised site staff.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Assisted in creating staff schedules and accurate time sheets.

Facility Attendant

Charles County Department Of Recreation
12.2019 - 03.2023
  • Collaborated with team members for optimal staff scheduling and coverage during peak hours.
  • Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
  • Assisted with logistical requirements for events and meetings.
  • Maintained safety standards by conducting regular inspections and promptly reporting any issues.
  • Provided excellent customer service, addressing inquiries and resolving issues efficiently.
  • Assisted in the planning and execution of events, ensuring successful outcomes for all parties involved.
  • Set up promotional displays and equipment for special events and activities.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Delivered information and details of interest about my facility to visitors.
  • Trained new recreation attendants on safety procedures and customer service tactics.
  • Handled daily facility scheduling.

Education

High School Diploma -

Maurice J. Mcdonough High School
Pomfret, MD
05.2020

Skills

  • Teamwork and Collaboration
  • Multitasking and Organization
  • Data Entry
  • Scheduling Management
  • Creative Problem-Solving
  • Staff Support
  • Program Administration
  • Event Planning
  • Administrative Support
  • Calendar Management
  • Cash Handling
  • Excel spreadsheets

Timeline

Program Assistant

Charles County Department Of Recreation
03.2023 - Current

Facility Attendant

Charles County Department Of Recreation
12.2019 - 03.2023

High School Diploma -

Maurice J. Mcdonough High School

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Carlie Adams