Carlie Boswell
Cantonment
Summary
Dynamic Customer Service Representative with a proven track record at Pensacola Aviation Center, excelling in customer relations. Recognized for enhancing customer satisfaction through active listening. Partially trained new staff, ensuring adherence to best practices. Knowledgeable and dedicated customer service professional with extensive experience in the aviation industry. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pensacola Aviation Center
05.2021 - Current
- Provided exceptional customer support through effective communication and problem-solving skills.
- Managed customer inquiries via phone, email, and in-person interactions efficiently.
- Processed orders and coordinated flight scheduling to ensure timely service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
J. M. Tate High School
Cantonment, FLSkills
- Customer service
- Active listening
- Conflict resolution
- Problem resolution
- Scheduling
- Follow-up skills
- Customer relations
- Complaint handling
- Attention to detail
Timeline
Customer Service Representative
Pensacola Aviation Center
05.2021 - Current
High School Diploma -
J. M. Tate High School