Carlie Cook
Seattle,WA
Summary
Results-driven travel and operations expert specializing in luxury travel arrangements for a confidential family office. Proven track record in optimizing logistics and managing vendor relationships while ensuring confidentiality. Skilled in anticipating client needs and effectively addressing time-sensitive VIP travel challenges.
Overview
12
12
years of professional experience
Work History
Special Accounts Manager, Bear & Bear Travel
GLOBAL TRAVEL COLLECTION
Seattle, USA
09.2022 - 08.2026
- Planned and coordinated complex domestic and international itineraries, including private aviation, luxury accommodations, and curated experiences.
- Provided high-touch travel management by maintaining detailed knowledge of client preferences and requirements.
- Coordinated multi-country travel for multiple family members, managing events and adapting to changing schedules.
- Managed confidential luxury travel arrangements and personalized concierge services for private family office.
- Provided 24/7 concierge support to address last-minute changes and urgent issues effectively.
- Ensured strict adherence to confidentiality and NDA requirements, safeguarding sensitive information.
- Collaborated with executive assistants, security teams, and trusted advisors to streamline logistics.
- Established strong relationships with luxury suppliers to enhance service offerings and improve client satisfaction.
Project Coordinator, Amazon BRIX
AMAZON WEB SERVICES
Seattle, USA
11.2021 - 09.2022
- Owned end-to-end operational processes supporting the AWS Bar Raiser Interview Experience (BRIX) program across AMER, APJC, and EMEA.
- Oversaw complete lifecycle of Bar Raiser in Training nominations, ensuring timely processing and organization. of Bar Raiser in Training (BRIT) nomination process through SIM Ticketing, People Portal, and Bar Raiser Developer tools, processing 116 nomination tickets monthly.
- Owned communications with BRIT nominees, coordinated mentorship activities, secured new mentors, and ensured BR Core graduation reviews were completed within program SLAs.
- Recognized and analyzed operational inefficiencies within the BRIX program to propose actionable improvements. and partnered with BRIX Program Managers and regional Bar Raiser Cores to improve workflows and enhance the participant experience.
- Established 5–7 cohorts monthly and developed materials for successful cohort launches and training.
- Collaborated with BRIX Managers on quarterly initiatives, including inclusion, diversity, equity initiatives, recognition events, and program Wiki updates.
- Took initiative to oversee the Graduates Newsletter, improving its formatting and overall presentation. the Graduates Newsletter and enhanced its formatting and overall presentation.
HR Specialist, Amazon Getting Started
AMAZON WEB SERVICES
Seattle, USA
11.2021 - 09.2022
- Supported a high-volume pre-boarding help desk, processing transactions and resolving candidate contingencies required for successful Day 1 starts.
- Implemented process improvements that streamlined candidate communications, enhancing clarity and efficiency of pre-boarding experience.
- Supported new hires, recruiters, and hiring managers during sign-to-start and pre-boarding processes, ensuring smooth transitions into roles.
- Managed confidential and sensitive candidate information while maintaining strict confidentiality and data-handling standards.
- Ensured high service quality and timely deliverables, consistently meeting customer expectations.
- Identified opportunities to streamline systems and procedures using Kaizen and Lean methodologies.
- Escalated operational issues and process-improvement recommendations to leadership.
HR Specialist, Amazon J2D1
AMAZON WEB SERVICES
Seattle, USA
11.2021 - 09.2022
- Facilitated onboarding for over 100 new hires, recruiters, and hiring managers from offer acceptance through day 1 to ensure smooth transitions.
- Provided HR guidance and support related to Employee Relations, Conflict Management, and Performance Management.
- Analyzed employee-relations and performance-management data and trends to identify recurring issues and provide insights to HR Business Partners.
- Tracked pre-onboarding completion across systems and reporting platforms, ensuring timely start dates for new hires.
- Verified mandatory documents for new hires to ensure compliance with company policies., including Terms of Employment and Confidentiality Agreements/NDA documentation.
- Coordinated relocation and immigration processes with external vendors, providing timely updates to stakeholders for improved communication.
Sales Consultant, Holland America Line
HOLLAND AMERICA GROUP
Seattle, USA
07.2014 - 04.2021
- Generated over $2 million in annual sales by developing client relationships and recommending tailored travel experiences.
- Cultivated a strong network of clients, consistently exceeding sales goals and performance metrics.
- Recognized at annual awards for exceptional sales performance and attainment of key performance indicators.
- Consulted with clients to identify travel preferences, recommend destinations, and design customized packages.
- Nurtured long-term client relationships through consultative selling and personalized luxury travel services.
- Achieved department record by averaging 60 outbound calls daily, establishing new team standards from day two.
Product Analyst, Holland America Princess
HOLLAND AMERICA GROUP
Seattle, USA
07.2014 - 04.2021
- Presented booking trends, offer performance, profit margins, and pricing recommendations to directors and key stakeholders.
- Analyzed product performance and market metrics to support data-driven pricing, marketing, product-development, and revenue strategies.
- Evaluated product metrics and demand trends to guide pricing and marketing recommendations.
- Led strategic brainstorming sessions focused on product and marketing objectives, promotions, and opportunities for growth.
- Collaborated with Marketing to develop product promotions and partnered with Customer Service to ensure accurate product information, training, and communications.
- Conducted competitive analysis to identify opportunities for product enhancements and market differentiation.
- Managed relationships with 20 hotel and tour vendors, overseeing invoice processing and resolving discrepancies.
Education
Bachelor of Arts - Psychology
University of Colorado Boulder
Boulder, ColoradoUniversity of Alicante
Alicante, SpainSkills
- Luxury travel management
- Executive travel coordination
- VIP client services
- Itinerary planning
- Concierge services
- Aviation services
- Luxury accommodations
- Vendor management
- Client management
- Project management
- Cross-functional collaboration
- Process improvement
- Operational efficiency
- Quality assurance practices
- Lead generation
- Product analysis and research
- Mentorship programs
- Confidential information management
- Financial administration
Technical Skills
Sabre, Virtuoso, Signature, Andrew Harper, Travel 42, Advisor OS, Axus, PlanitEasy, POLAR Online, Invoicing, Salesforce, Oracle Siebel CRM, iCIMS, Quicksight, SharePoint, People Portal, SIM Ticketing, OnBase, i9Advantage, ImageNow, LexisNexis Bridger Insight XG, Microsoft Office, Adobe, WordPress, Slack, Microsoft Teams, Text Expander
Timeline
Special Accounts Manager, Bear & Bear Travel
GLOBAL TRAVEL COLLECTION
09.2022 - 08.2026
Project Coordinator, Amazon BRIX
AMAZON WEB SERVICES
11.2021 - 09.2022
HR Specialist, Amazon Getting Started
AMAZON WEB SERVICES
11.2021 - 09.2022
HR Specialist, Amazon J2D1
AMAZON WEB SERVICES
11.2021 - 09.2022
Sales Consultant, Holland America Line
HOLLAND AMERICA GROUP
07.2014 - 04.2021
Product Analyst, Holland America Princess
HOLLAND AMERICA GROUP
07.2014 - 04.2021
Bachelor of Arts - Psychology
University of Colorado Boulder
University of Alicante