Carlie Crane
Oakwood,GA
Summary
Reliable Retail Sales Associate with a track record of enhancing customer satisfaction and boosting sales at Lulu and Tully Mercantile and Isadora Popper in Clayton, GA. Excelled in customer relationship management and visual displays, significantly improving store ambiance and customer engagement. A quick learner, adept at payment processing and maintaining resilience under pressure, consistently achieving positive outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Holden Oversoul
Demorest, GA
10.2024 - 01.2025
- Assisted staff by serving food, beverages, and bussing tables.
- Communicated customer feedback or complaints to kitchen staff.
- Adhered to all safety regulations set by management.
- Escorted guests to tables, distributed menus, and highlighted specials.
- Scheduled and took reservations via phone or online, notifying staff of large groups for preparation.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered incoming calls, providing menu or service information.
- Supervised dining room staff to maintain service levels and support guest needs.
- Supported serving staff, food runners, and bussers to keep the dining area clean and ready.
- Performed opening and closing duties, including restocking, cleaning, and safeguarding supplies.
- Developed customer relationships to encourage repeat business.
- Directed customers to the bar during busy times to boost drink sales.
Retail Sales Associate Cashier
Isadora Popper
Clayton , GA
05.2023 - 12.2024
- Counted and balanced cash drawers at the start and end of shifts.
- Operated cash registers and processed payments via cash, credit/debit cards, checks, gift cards, and store credits.
- Scanned items, verified pricing accuracy, and adhered to POS system procedures.
- Greeted and assisted customers promptly, answering questions and providing product or policy information.
- Resolved customer complaints or referred issues to management.
- Suggested products to customers and helped locate items in-store.
- Maintained a clean, organized work area and restocked supplies as needed.
- Stocked shelves, updated pricing, and managed inventory to ensure a well-maintained sales floor.
- Provided carry-out services and ensured excellent customer service throughout transactions.
- Highlighted store promotions and sales to customers.
- Performed opening and closing procedures, including preparing cash deposits.
- Updated inventory records regularly.
Retail Sales Associate Cashier
Lulu and Tully Mercantile
Clayton, GA
12.2020 - 05.2023
- Counted and balanced cash drawers at the start and end of shifts.
- Operated cash registers and processed payments via cash, credit/debit cards, checks, gift cards, and store credits.
- Scanned items, verified pricing accuracy, and adhered to POS system procedures.
- Greeted and assisted customers promptly, answering questions and providing product or policy information.
- Resolved customer complaints or referred issues to management.
- Suggested products to customers and helped locate items in-store.
- Maintained a clean, organized work area and restocked supplies as needed.
- Stocked shelves, updated pricing, and managed inventory to ensure a well-maintained sales floor.
- Provided carry-out services and ensured excellent customer service throughout transactions.
- Answered phone calls professionally and efficiently.
- Highlighted store promotions and sales to customers.
- Performed opening and closing procedures, including preparing cash deposits.
Education
Bachelor of Science - Film & Digital Media Production
University of North Georgia
Gainesville, GASome College (No Degree) - Film Production
Piedmont University
Demorest, GASkills
- Refund processing
- Purchase recommendations
- Customer relationship management
- Visual displays
- Store maintenance
- Order management
- Stock rotation
- Quick learner
- Payment processing
- Resilience under pressure
- Customer service
Affiliations
- As listed in my education, I am a student filmmaker and aspire to be a Cinematographer and Editor.
- I enjoy visual art, especially drawing.
- I spend most of my time listening to music such as Hozier, Billie Eilish, Stray Kids, NF, and much more.
References
References available upon request.
Timeline
Restaurant Hostess
Holden Oversoul
10.2024 - 01.2025
Retail Sales Associate Cashier
Isadora Popper
05.2023 - 12.2024
Retail Sales Associate Cashier
Lulu and Tully Mercantile
12.2020 - 05.2023
Bachelor of Science - Film & Digital Media Production
University of North Georgia
Some College (No Degree) - Film Production
Piedmont University
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