Carlie Davis
Taylorville,IL
Summary
Driven professional with extensive experience in customer service and sales, notably at DDF Agriculture Company. Excelled in account management and upselling, enhancing customer satisfaction and sales volume. Demonstrated leadership as a Customer Service Representative Team Lead at Superior Ag Resources, with a strong focus on team development and goal achievement. Skilled in appointment scheduling and call center operations, with a proven track record of resolving complex customer issues.
Overview
10
10
years of professional experience
Work History
Customer Service Sales Representative
DDF Agriculture Company
08.2021 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Customer Service Representative Team Lead
Superior Ag Resources
01.2017 - 07.2021
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Implemented company policies and procedures for professional, cohesive customer care.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Receptionist
Countryside Veterinary Clinic
06.2014 - 12.2016
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelor of Science - Business
Murray State University
Murray12.2020
Skills
- Appointment Scheduling
- Incoming Call Management
- Account Management
- Customer Needs Assessment
- Call center experience
- Goal-Oriented
- Upselling
Timeline
Customer Service Sales Representative
DDF Agriculture Company
08.2021 - Current
Customer Service Representative Team Lead
Superior Ag Resources
01.2017 - 07.2021
Receptionist
Countryside Veterinary Clinic
06.2014 - 12.2016
Bachelor of Science - Business
Murray State University
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