Carlie Doublin

• Handle internal and external inquiries on a multi‐line phone system
• Successfully provide quality customer service through extensive public contact with a culturally diverse population
• Assist public with official and confidential hospital documents
• Provide direct administrative support for emergency room doctors
• Correspond with insurance companies to verify patient insurance eligibility
• Maintain current filing system of patient files
• Retrieve and enter patient data from hospital data base and patient tracking applications
• File official police reports involving child abuse, drug use, weapon possession, attempted murder/manslaughter cases with local law enforcement

Received the CHOC Paw award, for excellence in customer service.

• Schedule appointments for patients based on their needs and department availability
• Provide quality customer service through extensive public contact
• Handle internal and external inquiries on a multi‐line phone system
• Assist public with official and confidential hospital documents
• Assist and serve as a witness during radiology examinations
• Maintain current filing system of patient files
• Retrieve and enter patient data from hospital database and patient tracking applications.

• Handle all front office responsibilities such as photo copying, faxing, answering phones and maintaining office supplies
• Process a large volume of claims by using data entry application
• Compose collection correspondence
• Maintain filing system and insurance claims
• Audit freight bills for vendors
• Sort and deliver internal and external mail.

• Developed and maintained technical documentation for software applications and user manuals.
• Collaborated with cross-functional teams to gather information for accurate content creation.
• Edited and revised documents to ensure clarity and adherence to style guidelines.
• Utilized content management systems to organize and publish documentation efficiently.
• Developed standard operating procedures to maintain consistency throughout the organization.
• Worked closely with Quality Assurance to ensure naming conventions, revision tracking, and deliverables were consistent.
• Collaborated with engineering teams to gather product specifications and requirements.
• Created templates for reports, ensuring uniformity across documents produced by the team.
• Proved successful working within tight deadlines and a fast-paced environment.
• Managed version control and timely updates of documents through effective project tracking and organization skills.
• Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
• Followed company policies and editorial guidelines to craft thorough, well-written content.
• Streamlined internal processes by creating detailed standard operating procedures for various departments.

• Presented new technology and drafted test reports and other technical documents into complete packages.
• Proved successful working within tight deadlines and a fast-paced environment.
• Followed company policies and editorial guidelines to craft thorough, well-written content.
• Analyzed developments in field to update instruction literature.
• Edited and proofread technical documents for accuracy and consistency.
• Organized material to research and complete writing tasks.
• Developed detailed technical documents and user guides for technical products.
• Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
• Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Voted employee of the month December 2019

• Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
• Earned a reputation for consistently delivering high-quality work within tight deadlines, resulting in increased responsibility and leadership opportunities.

GPA: 3.95, Summa Cum Laude, Spring 2024

• Awarded Dean's List of Outstanding Scholars, Spring 2023