Carlie Doublin

• Presented new technology and drafted test reports and other technical documents into complete packages.
• Proved successful working within tight deadlines and a fast-paced environment.
• Followed company policies and editorial guidelines to craft thorough, well-written content.
• Analyzed developments in field to update instruction literature.
• Edited and proofread technical documents for accuracy and consistency.
• Organized material to research and complete writing tasks.
• Developed detailed technical documents and user guides for technical products.
• Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
• Worked closely with software engineers, product managers and other departments to determine accuracy and completeness of technical documentation.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Voted employee of the month December 2019

• Handle internal and external inquiries on a multi‐line phone system
• Successfully provide quality customer service through extensive public contact with a culturally diverse population
• Assist public with official and confidential hospital documents
• Provide direct administrative support for emergency room doctors
• Correspond with insurance companies to verify patient insurance eligibility
• Maintain current filing system of patient files
• Retrieve and enter patient data from hospital data base and patient tracking applications
• File official police reports involving child abuse, drug use, weapon possession, attempted murder/manslaughter cases with local law enforcement

Received the CHOC Paw award, for excellence in customer service.

• Schedule appointments for patients based on their needs and department availability
• Provide quality customer service through extensive public contact
• Handle internal and external inquiries on a multi‐line phone system
• Assist public with official and confidential hospital documents
• Assist and serve as a witness during radiology examinations
• Maintain current filing system of patient files
• Retrieve and enter patient data from hospital database and patient tracking applications.

• Handle all front office responsibilities such as photo copying, faxing, answering phones and maintaining office supplies
• Process a large volume of claims by using data entry application
• Compose collection correspondence
• Maintain filing system and insurance claims
• Audit freight bills for vendors
• Sort and deliver internal and external mail.