Carlie Doublin

• Managed version control and timely updates of documents through effective project tracking and organization skills.
• Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
• Followed company policies and editorial guidelines to craft thorough, well-written content.
• Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
• Maintained consistency across company documents by adhering to established style guidelines and templates.
• Coordinated with subject matter experts to ensure the accuracy of technical content in documentation projects.
• Streamlined internal processes by creating detailed standard operating procedures for various departments.
• Implemented feedback from end-users to continuously improve the quality and effectiveness of documentation materials.
• Integrated screenshots and diagrams into help articles, making complex processes easier to understand.
• Gathered technical data from engineering teams to produce accurate specification documents.
• Maintained comprehensive glossary of technical terms to ensure consistency across all documents.
• Simplified complex technical information into engaging content for non-technical audiences.
• Conducted regular reviews of existing documentation to keep it up-to-date and relevant.
• Reviewed and edited technical documents for clarity, grammar, and accuracy before publication.
• Ensured all documentation complied with industry standards and legal requirements.

• Managed documentation projects from concept to completion, meeting all deadlines
• Supported departmental goals by consistently meeting or exceeding performance benchmarks related to accuracy, timeliness, and productivity.
• Produce Summary and Formal Test Reports, properly and efficiently.
• Create test procedures using customer and standard specifications.
• Deliver accurate test results to customers.
• Manage billing for multiple departments.
• Maintain a detailed schedule for multiple departments.
• Oversee and direct technicians on daily tasks.
• Process changes to testing/specifications when requested by the clientele.
• Perform audits when necessary to confirm departments adhere to quality guidelines.
• Handle internal and external inquiries on a multi-line phone system.
• Provide quality customer service.
• Provide direct administrative support to technicians, engineers and program managers.
• Maintain and make improvements to filing system.
• Create and maintain job folders and testing work.

• Handle internal and external inquiries on a multi-line phone system
• Successfully provide quality customer service through extensive public contact with a culturally diverse population
• Assist public with official and confidential hospital documents
• Provide direct administrative support for emergency room doctors
• Correspond with insurance companies to verify patient insurance eligibility
• Maintain current filing system of patient files
• Retrieve and enter patient data from hospital data base and patient tracking applications
• File official police reports involving child abuse, drug use, weapon possession, attempted murder/manslaughter cases with local law enforcement

Received the CHOC Paw award, for excellence in customer service

• Schedule appointments for patients based on their needs and department availability
• Provide quality customer service through extensive public contact
• Handle internal and external inquiries on a multi-line phone system
• Assist public with official and confidential hospital documents
• Assist and serve as a witness during radiology examinations
• Maintain current filing system of patient files
• Retrieve and enter patient data from hospital database and patient tracking applications
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.

• Handle all front office responsibilities such as photo copying, faxing, answering phones and maintaining office supplies.
• Process a large volume of claims by using data entry application.
• Compose collection correspondence.
• Maintain filing system and insurance claims.
• Audit freight bills for vendors.
• Sort and deliver internal and external mail.
• Demonstrated exceptional problem-solving skills in addressing complex claims scenarios, finding creative solutions that satisfied all parties involved.