Carlie Edge
Covington,Georgia
Summary
Proven Assistant Manager with a track record of enhancing customer satisfaction and streamlining operations at Pro Fence. Skilled in multitasking and employee engagement, demonstrated by effectively managing high-volume tasks while fostering a positive work environment. Excels in customer relations and schedule oversight, significantly improving service quality and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pro Fence
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Receptionist
Albright's Flooring Comapny
04.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Front Desk Receptionist
Wilder Chiopractic Center
08.2021 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
High School Diploma -
Eastside High School
Covington, GA05-2020
Skills
- Customer rapport
- Schedule oversight
- Customer service and satisfaction
- Sales monitoring
- Employee engagement
- Multitasking
- Customer Relations
- Reliability
- Professionalism
- Time management abilities
- Adaptability
Certification
Certified Dental Assistant
X-Ray Certification
Timeline
Assistant Manager
Pro Fence
04.2023 - Current
Receptionist
Albright's Flooring Comapny
04.2022 - 02.2023
Front Desk Receptionist
Wilder Chiopractic Center
08.2021 - 01.2022
Certified Dental Assistant
X-Ray Certification
High School Diploma -
Eastside High School
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