Carlie Fink-Maddux
Raleigh,NC
Summary
Strategic and results-oriented Director with a proven track record of optimizing efficiency, driving process improvements, and leading cross-functional teams to achieve organizational goals. Adept at developing and implementing innovative strategies to streamline operations, reduce costs, and enhance overall performance. Demonstrated expertise in overseeing end-to-end business processes, fostering a culture of continuous improvement, and ensuring seamless collaboration across departments. Proven ability to align operations with corporate objectives, manage complex projects, and deliver sustainable results. Seeking a challenging leadership role to leverage extensive experience in driving operational excellence and contributing to the success of a dynamic organization. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
13
13
years of professional experience
Work History
Director of Global Transactions
eXp Realty
07.2022 - Current
- Direct supervision of 22 Countries transaction teams and operations
- Forecasting future needs, identifying opportunities for growth, and mitigating potential risks
- Identify inefficiencies and implement process improvements to enhance operational efficiency
- Collaborate on team onboarding initiatives
- Monitor and review error rates, monthly closeouts, agent interactions, audit findings, and country collaboration
- Align quarterly OKR's with company-wide goals and initiatives
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Regional Transaction Manager
eXp Realty
09.2021 - 07.2022
- Direct oversight of 50+ transaction settlement team members
- Negotiated favorable contract terms with vendors and partners, contributing to overall cost savings for the company.
- Provided comprehensive reports on transaction status updates to senior leadership enabling informed decision-making regarding ongoing deals.
- Implement new processes and initiatives
- Assist management with growth strategies and coaching
- Accountable for error rates, closeout timeframes, escalated agent interactions, audit findings, and overtime reports
- Work with the integration department for smooth transitions.
Transaction Settlement Manager
eXp Realty
08.2020 - 09.2021
- Team member development through one-on-one training and coaching
- Primary point of contact for escalations and day-of questions
- Interview prospective new staff
- Oversight of mentoring and training for incoming specialists
- Maintain cohesive relationships with Managing Brokers
- Attend all meetings/training
- Create a positive work environment and ensure high team morale.
Compliance Payment Specialist
eXp Realty
08.2018 - 08.2020
- Organize and prepare transaction documents for efficiency
- Review all contracts, addendums, notices, and agreements
- Assist agents with payment processing and commission disbursement
- Provide exceptional customer service.
Operations Manager
The 360 Concept- Coldwell Banker-HPW
11.2015 - 07.2018
- Manage all aspects of the listing process for a team of 30 people
- Handle pre-listing to close duties, including staging, scheduling pictures, preparing paperwork, entering data into MLS, and coordinating open houses
- Liaise with closing attorneys and lenders for smooth transactions.
Branch Manager
Wells Fargo Bank, Durham District
05.2014 - 09.2015
- Manage retail sales and service functions
- Develop and coach a successful sales team
- Responsible for effective staff salary administration and rewards
- Develop and administer budgets, business development goals, and objectives.
Audit/Operations Manager
Wells Fargo Bank, Raleigh
02.2011 - 05.2014
- Manage the teller services function
- Establish sales referral and service goals
- Create, train, and coach a successful service and referral team
- Ensure compliance with audit and operational regulations.
Education
Bachelor of Arts - Dance Education
University of North Carolina At Greensboro
05.2009
Skills
- Leadership and Management
- Strategic Planning
- Problem Solving
- Communication
- Financial Management
- Project Management
- Team Building and Development
- Process Improvement
- Technology Proficiency
- Adaptability
- Regulatory Compliance
- Customer Focus
- Risk Management
- Interpersonal Skills
Timeline
Director of Global Transactions
eXp Realty
07.2022 - Current
Regional Transaction Manager
eXp Realty
09.2021 - 07.2022
Transaction Settlement Manager
eXp Realty
08.2020 - 09.2021
Compliance Payment Specialist
eXp Realty
08.2018 - 08.2020
Operations Manager
The 360 Concept- Coldwell Banker-HPW
11.2015 - 07.2018
Branch Manager
Wells Fargo Bank, Durham District
05.2014 - 09.2015
Audit/Operations Manager
Wells Fargo Bank, Raleigh
02.2011 - 05.2014
Bachelor of Arts - Dance Education
University of North Carolina At Greensboro
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