Carlie francis
Ypsilanti,MI
Summary
Dedicated Image Content Specialist with strong skills in customer service, critical thinking, and problem resolution. Proven ability to enhance user engagement through effective content strategies.
Skilled professional recognized for exceptional active listening and administrative support. Experience in critical thinking and problem resolution, contributing to effective team collaboration and enhanced customer satisfaction.
Overview
14
14
years of professional experience
Work History
Image Content Specialist
ProQuest
Ypsilanti, MI
04.2014 - Current
- Collaborated with cross-functional teams to ensure consistent brand messaging and content alignment.
- Reviewed and edited diverse content types for clarity, accuracy, and adherence to brand standards.
- Developed content strategies to enhance user engagement and retention across digital platforms.
Sales Associate
Joann Fabrics
Ypsilanti, MI
09.2013 - 04.2014
- Delivered exceptional customer service, addressing inquiries and resolving issues to ensure a positive shopping experience.
- Assisted in inventory management, organizing stock and maintaining accurate records of merchandise levels.
- Implemented visual merchandising strategies, enhancing product displays to drive customer engagement and sales.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Lifeguard
Cedar Point Amusement Park
Sandusky, OH
05.2012 - 09.2012
- Monitored pool areas for safety compliance and guest well-being.
- Responded swiftly to emergencies, utilizing first aid and CPR techniques.
- Maintained cleanliness and organization of swimming facilities and equipment.
- Educated guests on water safety rules and proper use of amenities.
- Collaborated with team members to facilitate effective crowd management strategies.
- Provided excellent customer service, addressing guest inquiries and concerns promptly.
Education
High School Diploma -
Lincoln High School
Ypsilanti, MI06-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Client relations
- Microsoft outlook
- Administrative support
Timeline
Image Content Specialist
ProQuest
04.2014 - Current
Sales Associate
Joann Fabrics
09.2013 - 04.2014
Lifeguard
Cedar Point Amusement Park
05.2012 - 09.2012
High School Diploma -
Lincoln High School