Carlie Holland
Cedartown,GA
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Insurance Agent
Barnes Insurance Agency
06.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
Assistant Manager
Zaxbys
12.2021 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
High School Diploma -
Cedartown High School
Cedartown, GA05.2021
No Degree - Advanced Emt
Georgia Northwestern Technical College
Calhoun, GA12.2024
Skills
- Customer Service
- Professionalism and Ethics
- Quotes and sales
- Client Relations
- Client Retention
- Policy writing
- Negotiation
- Policy Renewals
- Patient Assessments
- Airway Management
- Scene safety assessment
- CPR
- Spinal Immobilization
- CPR/AED
- Scene Safety
- Continuing education
- Respiratory Distress
- Seizure Management
- Allergic Reactions
- Basic Life Support
- Critical decision-making skills
- CPR and First Aid
- Patient Transport
- Continuing education
- Respiratory Distress
- Seizure Management
- Allergic Reactions
- Basic Life Support
- Critical decision-making skills
- CPR and First Aid
- Patient Transport
- Continuing education
- Respiratory Distress
- Seizure Management
- Allergic Reactions
- Basic Life Support
- Critical decision-making skills
- CPR and First Aid
- Patient Transport
Certification
- BLS certification
Timeline
Insurance Agent
Barnes Insurance Agency
06.2023 - Current
Assistant Manager
Zaxbys
12.2021 - 02.2023
High School Diploma -
Cedartown High School
No Degree - Advanced Emt
Georgia Northwestern Technical College
- BLS certification
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