Summary
Overview
Work History
Education
Skills
Hiking, cooking, reading, kayaking, traveling, spending time with my kids and husband.
Timeline
Generic

Carlie Hunkins

Port Saint Lucie,FL

Summary

Successful customer care specialist with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

11
11
years of professional experience

Work History

Customer Care Specialist

QVC Customer Service
09.2019 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
  • Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
  • Streamlined processes for quicker response times, resulting in improved customer experiences.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.

Manager

Brooker True Value
04.2014 - 10.2017
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.

Receptionist/Assistant

Hearthside Realty
02.2013 - 10.2016
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
  • Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
  • Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
  • Improved communication within the company by promptly distributing incoming mail and messages to appropriate personnel.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.

Education

No Degree - Business Administration And Management

Columbia Southern University
Orange Beach, AL
06.2023

High School Diploma -

Town of Webb
Old Forge, NY
06.2007

Skills

  • Technical Aptitude
  • Cash Register Operations
  • Field Operations Support
  • Conflict Mediation
  • Online Chat
  • Information Updates
  • Payment Processing
  • Customer Service Excellence
  • Customer Relations
  • Quality Assurance
  • Exceptional Communicator
  • Inbound Customer Service
  • Team Meetings
  • Problem Resolution
  • Corrective Actions
  • Call Volume and Quality Metrics
  • Understanding Customer Needs
  • Cultural Awareness
  • Issue and Complaint Resolution

Hiking, cooking, reading, kayaking, traveling, spending time with my kids and husband.

I Love spending time outside reading a book, cooking is a hobby that I enjoy, especially trying a new recipe. I prefer to spend my time on the water or hiking up a mountain, My  children and husband mean everything to me, we enjoy traveling to new places and going on adventures whenever possible.

Timeline

Customer Care Specialist

QVC Customer Service
09.2019 - Current

Manager

Brooker True Value
04.2014 - 10.2017

Receptionist/Assistant

Hearthside Realty
02.2013 - 10.2016

No Degree - Business Administration And Management

Columbia Southern University

High School Diploma -

Town of Webb

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Carlie Hunkins